For a better experience, our site works best in Chrome, Firefox, & Edge.
Call us

Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have tour rated Generali Global Assistance
4.56 out of 5
6,662
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
Since I didn't need to file a claim, I have no way of evaluating this policy.
James H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I have not much to say because fortunately, I did not have to use any benefit
I appreciate if the cost even more affordable, that way, the carrier will have the bigger pool of money
Khanh N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Compared to other plans, this gave me exactly what I was looking for and at a reasonable price. Thank goodness we didn't have to file any claims and our trip was perfect. Communication was great and application easy.
Jeffrey H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
once again, did not need to use = a very good thing!!! :)
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Like all insurance policies, this was protection should the unexpected befall us. Thus, it is difficult to fully assess my "satisfaction with the plan" since, fortunately, I did not have to file a claim. But, more important, it provided me with the peace of mind that I needed while traveling in a foreign country.
Sharon S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I had to replace my wife with my son prior to the trip. While it was somewhat tedious, I was able to remove my wife from our policy and take out a new policy for my son. The net cost was lower due to the reduction in age. The rep at the company was very helpful.
David S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Recommend that you read the fine print on each policy, especially if you're comparing plans. There's is a different interpretation of conditions that will be classified for the policy to pay out for specific coverage. For example "trip disruption" vs "trip delay" is interpreted differently by each insurer, as a result, you may get a payout for the trip delay instead of trip disruption (big difference in the amount paid) and it's totally different between each company what is actually covered by the policy, or you may not get payout at all depending on the circumstance that caused "condition" to occur.
Jaro N. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers find your review and our reply educational.

    Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. In addition, all plans have their "exclusions and limitations" which may effect your coverage. Since policy terms and conditions vary from plan to plan and are also state-specific, this does create discrepancies in coverage between plans.

    We recommend that you review the policy terms and conditions prior to purchase by clicking on "View Certificate", this can be a long and frustrating process given the number of offered plans, so we encourage you to call us at 800-487-4722 for assistance. Also, if the policy does not fit your needs, it can be cancelled within the review period for a refund of premium.
    Jun 28,2018
The trip included a
cruise
tour
Generali Global Assistance Premium
Because I did NOT have to use the plan, I have no basis on which to evaluate it but I was glad to have it.
George B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I was shocked to find out our airline delay due to TSA at a connecting airport was not a covered feature. Fortunately, Turkish Airlines re wrote out ticket even though it was not their fault of a missed connection. They were going to charge us $6000 each for a one way ticket from Istanbul to LAX. We were under the impression that this would be a covered feature.
Nancy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback. We are sorry to learn of the unfortunate event that occurred during your trip. Unfortunately, no Comprehensive plan will cover a TSA delay as that is not considered a Common Carrier delay. We are pleased to hear that the airline did help you in that instance.

    We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Jun 25,2018
The trip included a
cruise
tour
Generali Global Assistance Premium
We sailed trans Atlantic with the plan to get off the ship in Le Havre, France and proceed to Paris. Due to weather, the ship diverted to Southampton, England. The ship transported us to London, Heathrow, but we were on our own from there. We had already purchased train tickets from Le Havre to Paris. We notifies Generali of the situation and filed a claim upon return to US. Generali Global reimbursed us for our travel from Heathrow to our Paris hotel. Our entire claim was reimbursed 100% including a charge I had to visit the ship's doctor while on board. I have since purchased additional Generali policies for our next trip. Our claims agent Ricardo Romero did a great job. I have purchased several Generali and GSA policies over the years, but this was the first claim I had to make and so glad we purchased insurance. Don't leave home without it.
Frederick E. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. International SOS
    (4.67)
  3. Berkshire Hathaway Travel Protection
    (4.64)
  4. Medjet
    (4.63)
  5. Trawick International
    (4.61)
  1. Berkshire Hathaway Travel Protection
    (4.43)
  2. GeoBlue
    (4.42)
  3. Travelex
    (4.41)
  4. John Hancock Insurance Agency, Inc.
    (4.20)
  5. Generali Global Assistance
    (4.18)