Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
cruise
Generali Global Assistance
Preferred
Like any insurance I'm glad we didn't have to use it. It gives you peace of mind It's rhere.
Alan G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
File a claim when cruise cancelled, no response for over a month. Emailed and quickly told not covered due to virus not being a covered reason. I think they could be a little more understanding in this time.
Had a voucher from the insurance company, called them and made changes on 1/11/2021, was due a refund, on 1/18/2021 called your customer service and was told they had no record and the refund had to come from the insurance company. The rep was very rude, especially when I told her the charge on my credit card was from Insuremytrip.com, she that is not correct and she didn't know anything about it. She said no supervisor was working and supposedly will call me back sometime.
Had a voucher from the insurance company, called them and made changes on 1/11/2021, was due a refund, on 1/18/2021 called your customer service and was told they had no record and the refund had to come from the insurance company. The rep was very rude, especially when I told her the charge on my credit card was from Insuremytrip.com, she that is not correct and she didn't know anything about it. She said no supervisor was working and supposedly will call me back sometime.
Richard E. would not
recommend this plan to a friend or relative.
6 of
8 people found this review helpful
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Megan
Thank you for your feedback. We are pleased to report that the insurance provider has issued the partial refund of the premium that was owed to you. Please call us at 800-487-4722 if there is anything else we can assist you with.Jan 26,2021
The trip included a
cruise
tour
Generali Global Assistance
Preferred
After a so many problems trying to file a claim getting an error messages and no phone responses my claim was processed and denied. Claiming it was not covered. It was trip delayed. The trip was delayed 3 days
Hilda S. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Zac
Thank you for your review. Generali Global Assistance has issued the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. Unfortunately, as stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."Jun 04,2020-
HildaS
According to your policy I was suppose to be reimbursed for cost of cancellation that was not reimbursed. Read your policy. Your company apologized after months of ignoring promised me a credit to my card then never did. .Jan 06,2022-
Megan B.
Dear Valued Customer,
Thank you for your feedback. Please see the response from Generali below:
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for government imposed travel restrictions. Our records indicate that a voucher for the premium was issued and dedicated team members are on hand to help you with its use. Please contact (800) 348-9505 or [email protected] for further assistance. "Jan 13,2022
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The trip included a
cruise
Generali Global Assistance
Preferred
Very professionally and knowledgeable person that I spoke to; great price for the coverage that I wanted.
Lawrence C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
cost are too high based on age not fair
Irwin R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
By purchasing, I was betting something unfortunate was going to happen. You were
betting something wouldn't. We both won.
betting something wouldn't. We both won.
James R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
I can't say anything negative because I did not need to use this policy. I don't travel without trip insurance and the best insurance is the policy you never use!!
Wendell M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Luckily we did not have to use the plan. However we did see a passenger evacuation from our cruise ship by helicopter. I wonder if that person had insurance?
Ronald I. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
A reasonable plan which we did not need to use.. Bought similar plan for a trip in July which we had a claim and it was handled properly so I will continue to use them.
Elliott S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
We didn't have to use it, so it was great!
Teresa F. would
recommend this plan to a friend or relative.
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reviews per page.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."