Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
The trip included a
cruise
Generali Global Assistance
Standard
I really wanted to take the Lewis and Clark cruise I had scheduled -- but I hurt my knee playing golf and had emergency surgery. No way I could go on my trip. SO easy to file claim on line. And money was Zelled into my checking account within days. Very efficient in handling my claim. No problems at all. I was VERY pleased with this great company.
Michael T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
I almost had to use the plan, which would have covered the trip. Fortunately, that didn't happen and we were able to go and enjoy. I would definitely look at Generali for my next vacation.
SHARON H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Having this plan set my mind at ease. I knew I’d be taken care of if anything went wrong. Took the worry away and I could just enjoy my trip! The woman who assisted me was pleasant, helpful and actually was fun to chat with. I would definitely use this insurance again and highly recommend it!
Jackie B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we did not need to utilize this insurance plan. But it is a great peace of mind purchase.
Judy Y. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didn't have to use the insurance, thank goodness! Will buy again next year. Judy
Judy N. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Filing a claim was difficult by uploading all 5 documents- required written proof of delay from airport which was time consuming; Got no response from Generali until I called- had to communicate via "chat" not a person; rep said they would forward my issue to a rep - which should not have been necessary to have to ask; finally got a response a week later after I called that they would be reimbursing us for hotel and extra night of parking. Received last email two months after flight was cancelled.
Beth T. would not
recommend this plan to a friend or relative.
-
Angie
Hello Beth. We’re sorry for the inconvenience and will use your feedback to improve the claims process. Thanks for buying a Generali travel insurance plan.Jul 31,2023
Generali Global Assistance
Standard
didn't have to use the insurance, so have no comment as to how well it did or didn't work.
did NOT choose that I wd recommend general to a friend of colleague; it was preselected. I am neutral.
also, re the satisfaction scale: there was no neutral to choose.
customer service rep with whom i dealt when buying the insurance was very helpful.
did NOT choose that I wd recommend general to a friend of colleague; it was preselected. I am neutral.
also, re the satisfaction scale: there was no neutral to choose.
customer service rep with whom i dealt when buying the insurance was very helpful.
Kathleen B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Hard for me to evaluate and submit a review, because I never had interaction or a claim or anything to do with the company after my initial purchase.
The reason I chose the level of stars is mostly based on the expense/cost.
The reason I chose the level of stars is mostly based on the expense/cost.
peter a. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The process of getting the policy was clear and straightforward, which is not always the case with such products. Didn't have to file a claim, though. We'll use this outfit again for our next trip.
James K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Filed a claim in January and realizing their policy for reimbursement is unfair and makes it incredibly difficult to obtain appropriate reimbursement. Do not purchase !!! Choose another .
John L. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Angie
Thank you for sharing your feedback, John. We're sorry we did not meet your expectations as we take reviewing and responding to claims very seriously and want customers to understand the coverage details of our plans. We cannot stress enough that it is important to review these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. If you have any further questions regarding the coverages under this plan, please reach out to us at the number or email provided above.
Apr 27,2023