Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
Generali Global Assistance
Standard
I know it’s a state by state thing but I wish I could get a “cancel for any reason” plan and a plan that you don’t have to be directly involved with an auto accident. What about if you get stuck in a three hour traffic jam due to auto accident on road? Thought plan was a bit overpriced as well. Customer service rep was fantastic!
Andrea B. would
recommend this plan to a friend or relative.
-1 of
1 people found this review helpful
Generali Global Assistance
Standard
For the FIRST time, we needed to file a claim after years of purchasing plans with no issue. I can't say enough good things about Generali! We had a cancelled flight, rebooked alternate airline, and then lost luggage! We had a variety of unexpected costs. There was work involved to document every instance (save the cancelled flight info, obtain a REASON for cancellation, save receipts for purchases). In the end, Generali supported our claim & we were so relieved. I plan to choose Generali for our next trip.
David P. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Generali Global Assistance
Standard
Upset about policy coverage and cost. My flight was delayed twice on the outbound trip, causing me to discomfort with waiting at the airport in excess of 3 hours, missing a night stay at hotel that was paid in advance and could not be refunded, and rental car co. closed prior to arrival. Finally secured rental car but it cost more. It doesn't look like policy coverage is applicable to make a claim, so now I've paid money to insure my trip and with incident occurred I do not have coverage.
Jerie H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I had a very good experience with this company. I purchased this plan for a Disney trip for my family. We were in Florida when the most recent hurricane happened. Our flight was canceled and we had to find another hotel on short notice. At first I was concerned because when I called Generali I got a recording for emergency needs only. It was not an emergency and I just had a few questions. So the next morning I called Insure My Trip and spoke with a person immediately. He answered my questions and sent me a link to file a claim with this company. I saved all my receipts. When I got home I followed the instructions and sent the requested documents. Within 30 days my claim was settled and I received a check the next week. Definitely recommend!
Catherine S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
You buy travel insurance to feel secure in case something goes wrong with your plans. In our case nothing went wrong but we felt secure knowing we had coverage.
Ira W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
It's difficult to rate a plan when there was no claim. I had to cancel our trip due to illness of my son-in-law needing emergency brain surgery. The timing fell into the resorts cancellation policy. Therefore I didn't need to use the insurance.
Karin F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had a lovely trip to Dubai, Senegal& Gambia with 5 friends from October 31-November 18, 2022! Thankfully our trip went relatively smoothly& only 1out of 12 suitcases was left behind but returned within 36hours! I thank GGA for coverage!
Lisa T. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My flight was cancelled due to a "computer glitch" after waiting 2 hours on the plane and another few hours in the airport and Generali told us that this did not fall under "mechanical defect" so we were not reimbursed $800.
robert o. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Kaylie
Dear Valued Customer,
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response.
"Hello Robert. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"Dec 21,2022
Generali Global Assistance
Standard
I was fortunate to not have any problems, but had a sense of comfort knowing that I was covered if anything did go wrong.
Kelly J. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We always buy a travel plan when the cost of the trip is expensive, and the weather is unpredictable. We have not had to file a claim. Will buy again in the future.
William W. would
recommend this plan to a friend or relative.
"Thank you for your feedback. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. A dedicated claims team member is reaching out to you to discuss your situation in greater detail. If you have any additional questions or concerns, please reach out to us at the number or email provided above."