Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Silver
We had no issues, so we were very pleased.
John H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
The plan covered my trip and paid when I had to cancel. Communication with the company was difficult. I used their online form to start the claim but then the site would never allow me to upload neccessary documents. When I asked for help with this I got no response. I had to attach and email everything and this was cumbersome. Several times I was told they needed the information again, sometimes as often as three times, which required more emails. I got the distinct impression they were trying to wear me down. However, eventually they did pay the claim. I was also surprised to find that they outsourced the claim to a third party. I did not deal with them directly.
Dianne H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Always great customer service
Cara B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
So glad we had this coverage during Hurricane season! Process of filing a claim was less painful that anticipated and communication was great.
Cynthia R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Since I didn’t have to make a claim I can’t comment on how well this company does or how satisfied I would be with the coverage.
Margaret H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I did not have to make any claims, but piece of mind, knowing I had. I had same plan in June 2023, and had to make claims, everything covered well. Is why I chose this plan again.
Barbara Ann L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
great turnaround time!
Rod B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Although I needn't need to claim on the plan, it gave me peace of mind. I was confident that had I needed to file a claim, John Hancock would have been there taking care of me.
Gregory K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Did not need to use
Patricia G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
This place is a total scam. You sell policies based on comparison summaries, which grossly mischaracterize the coverage. For instance, apparently cancelled flights are only covered if the destination airport ceases ALL operations for 48 Hours. WHEN IN MODERN HISTORY HAS THAT EVER HAPPENED? Of course that is not what people think when they read your summary that says "we'll cover your cancelled flight". Total scam. TBD if we file a complaint with our state insurance board.
Cody B. would not
recommend this plan to a friend or relative.
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1 people found this review helpful