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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have visited the Netherlands rated John Hancock Insurance Agency, Inc.
4.44 out of 5
41
ratings and reviews
92%
recommended
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Cruise
Filed claim
John Hancock Bronze
My trip was cancelled due to COVID-19 and I lost money on some VRBO places. This company took 3 months to work my claim before denying it. They said COVID-19 wasn't a natural disaster. Worst company ever. Won't ever do business with this insurance company again. Avoid this company. I will file a complaint with the California Department of Insurance.
Dodie K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Like any other insurance, one never knows how good the coverage is until you need it! Fortunately, I did not require any claims. It seemed to be a good policy for my individual situation. It was comforting knowing I had this policy as a back up.
Robert F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I’ve already referred future travelers.
George B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Agents assisted me a lot when I called and it is VERY MUCH appreciated. I coordinated the Hancock Silver Plan with existing coverage from one of my credit cards. I saved a lot! Thankfully, no claim. Trip was great. Please reward the fine agents who guided me on the phone. Truly professional!
Sheila C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I don't make recommendations of this sort to friends or relatives, regardless of the experience.
Stephen G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
This plan provided a comfort zone for travel abroad as an older person. No one expects to become ill when traveling, but if that happens you definitely want to feel that you are going to be cared for or returned home when required.
Chrystin P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
My husband was admitted to hospital a day after we landed in London, on second day of our trip . We had already checked in for the next flight. It wasn't easy to find how to infirm you but I did so by email.

It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.

Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
Brenda R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
I was reimbursed promptly for an emergency room visit and treatment in Austria. It is a simple process if you submit the correct documentation.
Keith A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
The email correspondence from John Hancock Insurance following the purchase was terrific. In addition, two or three days prior to our trip, we received a reminder email with a plan summary, and important numbers to call if necessary. Good work! The responsiveness from John Hancock provided us with a secure feeling in the event we needed to make a claim.
Vincent S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
InsureMyTrip was very easy to use for securing a healthcare inly policy for my son heading off to Europe on a post graduation trip.

Contacted customer service via live chat and they followed up with options available for the type of coverage I wanted. No trip cancellation needed so you simply put $0 in the field asking for cost of trip.

I just purchased another policy for myself and sons as we head off to England for an opening day football match in Manchester.

Hopefully won't need the insurance and will be writing another positive review in a months time.
Brian C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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