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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have visited the Caribbean rated John Hancock Insurance Agency, Inc.
4.53 out of 5
111
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Silver
Did not file a claim even though the cruise ship ruined my husband's carry on suitcase handle. Didn't realize it until we got home. Grabbed it at terminal and put in car and headed home. Didn't check it over then. Our fault. So can't file with insurance or the cruise line as it's to late now.
Gregory W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
I needed work on my right knee which took me off the list for the Caribbean tour. I provided the required medical documentation and got my airline money back within a few weeks, no arguments, no hassle. So often I pass on travel insurance. No more. John Hancock through its subsidiary Seven Corners Travel paid off 100%, no hassle. I was very pleased!!
Leslie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
During our cruise my wife had a slight injury at the gym with her knee.. We didn't see a doctor as nothing could have been done on the ship. So we rapped it up and hoped it would get better in a few days. As soon as we got home I called the insurance company so we can get some treatment at home.. I was told if we didn't go to a doctor while on our trip it would not be covered and a claim would be a waste of time.. Nonsense, that's why we buy insurance and did not want to use it on the ship as it would be a waste of money for the insurance company..So anytime you have any injuries go to a doctor while on your trip for the records.. Will not use them again..
Elliott S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.
    We are sorry to learn of the accidental injury that your wife suffered. The John Hancock Silver plan provides coverage up to 100,000 USD per person for unforeseen, accidental injuries or emergency illnesses which first occur during the trip, and are treated by a physician during the trip. If medical treatment is not obtained during the trip, and the traveler waits until returning home to the United States, the travel insurance expires and you will be responsible for the medical bills. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Oct 30,2019
The trip included a
cruise
John Hancock Gold
This plan covered the thing I was most concerned about ( unexpected medical evacuation) plus it provided many other areas. Thanks!
Melinda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
For many years, I have used insuremytrip to compare and purchase insurance for trips in the US and abroad. I have always been pleased with the plans that have been offered and the price points based on the cost of a trip.
Carl Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Everything was according to stated coverage. The four stars on claim promptness is really an open item. While the claim was processed quickly and payout on part of the claim was timely, part of the claim required additional justification. That has been submitted and a responce is pending. If handled as efficiently as the rest of the claim, that catagory would rise to five stars.
Alexander S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
The insurance covered exactly what we needed - pre-existing medical and cancel for any reason (school schedules). The insuremytrip.com agent was knowledgeable and extremely helpful in finding the right policy to cover us.
David D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Easy to sign up for
Luckily, no claim
Ronald M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
I felt the coverage was good and the price was reasonable. Thank goodness we did not have to file a claim but having the plan gave us comfort knowing that we were covered.
Thomas W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Did not have to use. At age 71 and on a cruise, one needs peace of mind. Hancock Silver plan is the way to go.
Marilynn J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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