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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have visited Thailand rated John Hancock Insurance Agency, Inc.
4.49 out of 5
33
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Silver
This is the first time I've had to file a travel insurance claim. While it took longer than I had hoped, I am pleased to say that my claim was handled with competence and care. My first phone call was pleasant and I received the information I needed to file my claim. I did try to include all the necessary documents the first time around, but I didn't have exactly everything needed. The follow up request for more specific documentation was reasonable. I felt that the company was merely doing their due diligence in making this request, for which I appreciate the need. I would be willing to use this company again.
Carol S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
This was my second time buying John Hancock trip insurance via Insuremytrip.com. On our recent vacation in Thailand my girlfriend became ill which required seeing a doctor and modifying our travel arrangements. John Hancock couldn't have been easier to deal with. I spoke to them from Thailand and they immediately started the claims process. When we arrived back in the U.S. I submitted the paperwork via their online portal. At one point they did ask for additional documentation that I didn't realize was required but I completely understood why they needed it to verify the legitimacy of travel change fees. We received the check about a month after we started the claims process. I don't normally write online reviews but I wanted to make sure they receive the credit they deserve. When I purchase trip insurance i have a nagging worry that the company will find a way out of a claim but that absolutely wasn't the case here. I plan to use them again for a cruise this summer.
Steven S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Didn't need it, but better safe than sorry.
Frank S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
When nothing goes wrong it is hard to judge the insurer. That is the good news by the way and why insurance is purchased.
Carolyn M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
Easy to get plan . Didn't use it so no further comment
Dennis L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
Didn't have to use, but just having it brought peace of mind.
Brian W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
I wanted a plan which would assist with bringing us home in the event of an injury or unexpected illness while in Asia. Luckily, we never needed to use the insurance. We have very good health insurance which would have eventually reimbursed us for health care if needed while overseas. The plan just seemed to offer the additional support which would have been helpful in a time of crisis at a price that seemed fair. Thanks.
Donna P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
Satisfied, but never used it!
Linda S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
Did not file a claim
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
So, no idea how it might work out if/when needed. But it got good ratings, so I presume it will work well when needed and, thankfully, no need to use it on this trip. But the price was very good, compared to what OAT, our tour company was going to charge.
JOHN G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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