In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
I supplied all the documentation on 2/9/17. I got my checks on 4/13.
There were two problems. The reviewer would not accept a paid statement from the cruise line as proof of payment. The notification of this rejection was not communicated clearly resulting in delays.
Put another way, this the kind of BS we expect from insurance companies. Delaying payment to improve their cash flow. I made numerous phone calls and it still took over 2 months.
Michael D. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
We submitted a claim for the balance not covered by our own health insurance for visit to ship doctor for sinus infection. We received check in the mail in less than 2 wks. Very pleased
Lynn A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Although I didn't need to use the policy, it was good knowing it was there in case on an emergency. We were able to get everything we needed on the policy and at a reasonable price. Thank you.
Melody F. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Will definitely use this plan again when cruising! About a week or two before we were to leave for our cruise to New Zealand, Australia, Indonesia, and Malaysia, our original itinerary changed twice due to ship mechanical problems. Contacted Nationwide after returning home and filed a claim for the Change of Itinerary that was covered under our policy. Completed the information the same day, and sent the information in. Did not receive any questions from them with the information that was provided, and within about two weeks, received a check for exactly the amount the policy stated under the Terms and Conditions. Very good service!
Pamela S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Fortunately we did not have to use the coverage for the trip but it was good to know we had it. The price seemed high but I think it was competitive, perhaps even less, than other companies’ plans.
Kenneth R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.