In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
Not the cheapest, but a national well-known name and customized for cruise vacations. We purchased the cruise care Nationwide policy, which we have purchased in the past for other cruises. However, this time the trip was rerouted right before we left. We filed the claim for itinerary change. It was all filed electronically, with an automated response. We didn't hear anything regarding the claim for weeks, so wasn't sure what the status was, which I did not like. But in a few weeks, we received compensation that was exactly as stated in the policy. Other than the lack of status updates, we are very pleased with this policy - will definitely purchase again!
Christina M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We are pleased to hear that you received reimbursement under Itinerary Change - Port of Call Change - Prior to Departure 1,250 USD per person. Unique to the Cruise plans in some states, Nationwide offers reimbursement as indicated below:
"ITINERARY CHANGE"
"In the event a Cruise makes a Change in Your Trip Itinerary prior to Your actual departure date we will pay up to the Maximum Benefit shown on the Confirmation of Coverage.
Change in Your Trip Itinerary shall mean the Cruise has a documented change of Port of Call from the scheduled itinerary.
Verification by the Cruise of the change in the scheduled Trip Itinerary will be necessary for claim payment."
InsureMyTrip is available for assistance weekdays from 7:00 AM to midnight EST or weekends from 9:00 AM to 9:00 PM EST at 800-487-4722. Our highly trained and competent customer care representatives would be happy to assist you with your quote.
Fortunately we did not need to put in a claim this time. In the past Nationwide has been great. I would expect, if we had to put in a claim, it would have been processed as easily as before.
Daniel O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
It fit the need we had. My husband and I have different addresses though and I wish that we could all be on the same policy- as it is, my daughter and I are on one and he has to have his own- that is a hassle and unnecessary expense.
Ronald M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. With Nationwide you can all be listed together on the same plan as long as you all live in the same state. You would list the address of the primary insured. If you have any questions or need help in the future with a purchase, you can reach us at 800-487-4722.
We regret to hear that your claim was denied. No one ever wants to hear that there is no coverage for a cancelled trip. However, Trip Cancellation only reimburses if your reason for cancellation is a covered reason listed in your policy. Unfortunately, Mechanical Breakdown of your Common Carrier is not listed as a covered reason.
Please call us weekdays from 7:00 AM to midnight ET or weekends from 9:00 AM to 9:00 PM ET at 800-487-4722 if you have any questions.
I had to submit a claim due to a death in the family on the day we were leaving for our cruise. I called Nationwide to get the claim form and the representative was very attentive, and pointed out the most important sections to complete fully and accurately for the claims adjuster. Thirteen days after submitting my claim online, I received a phone call to get some additional information. They wanted a copy of the obituary or death certificate. She was able to find the obituary online with my extra information. A week and a half later, I received a full refund in the mail. Very satisfied.
Rosemary M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We buy travel insurance for any trip that requires pre-payment. This was the first time we had to file a claim. Although there is a lot of paperwork involved in filing a claim (understood) Nationwide was clear and direct with their claim filing instructions. Phone reps were helpful and quickly answered the phone. They promise adjudication within 15 days of filing and took 18 days to issue the payment, although not received for another week. Overall, excellent service and assistance.
Clifford K. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
My parents are in their 90’s. It was very comforting knowing if something happen prior or during my trip I could be home without loosing the money invested in my trip.
Carol A. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
"ITINERARY CHANGE"
"In the event a Cruise makes a Change in Your Trip Itinerary prior to Your actual departure date we will pay up to the Maximum Benefit shown on the Confirmation of Coverage.
Change in Your Trip Itinerary shall mean the Cruise has a documented change of Port of Call from the scheduled itinerary.
Verification by the Cruise of the change in the scheduled Trip Itinerary will be necessary for claim payment."
InsureMyTrip is available for assistance weekdays from 7:00 AM to midnight EST or weekends from 9:00 AM to 9:00 PM EST at 800-487-4722. Our highly trained and competent customer care representatives would be happy to assist you with your quote.