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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
TravelSafe
Basic
It's better to be safe than sorry!
Karen S. would
recommend this plan to a friend or relative.
IMT
Travel Visa Medical
It was great to feel protected thanks to you. This is the 3rd time we bought a product from InsureMyTrip and will do so in the future !!!
Hugo R. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
AXA Assistance USA is a very good company offering different levels of insurance at very fair prices. Most travel agencies charge much more for the same coverage. We have used AXA for our last 3 trips abroad. Highly recommend this company.
Roger P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
As always, the piece of mind is worth the small cost. On a previous trip when I did need the InsureAssist TravCan benefits, I was payed fairly and quickly.
Pamela H. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
I didn't need it, but I was glad it was there just in case.
SANDRA C. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureandGo
Global Gold
I am very happy that a claim did not need to be filed. Thanks for the option.
Tamara F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Even though we didn't need to use the CSA Travel Protection Custom insurance, we were impressed with how easy it was to obtain. The cost was reasonable and communications were excellent!
Rodney H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
InsureandGo
Global Silver
Unfortunately, due to illness, we had to cancel our trip. InsureandGo made the claim process simple. We provided all the necessary information and the claim was handled quickly and satisfactorily without any problems. Thanks to all.
joan W. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
GoReady Insurance
Choice
It was very comforting knowing I had the April Travel Protection Choice plan if needed. However, I didn't need to file a claim and had a good trip. It is worth the money to be protected in case something happens. The coverage was good.
Helen W. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
The AXA Platinum plan provided the best mix of trip and medical protection of the many I had to choose from on InsureMyTrip. My only complaint is the lackluster level of response I got from their customer service and claims department when I filed a medical claim.
My wife passed out and was unresponsive for several minutes on one of our first days of the trip. At a doctor's suggestion we took her to an International Medical Clinic location in Beijing. There they performed many tests and gave her a saline drip and pills to take after leaving the clinic. The charge was just under $1,700. I had the clinic call the AXA claims number at the time of service and they were advised that I should pay the bill and submit the claim once I returned home. That was OK with me. I then e-mailed the AXA claims department to summarize the incident and ask for directions on how to process the claim. I got no response, so several days later I resent the e-mail and finally received a reply with instructions for claim filing.
The day after returning home I filled out the required forms and sent all the information via USPS Priority Mail to AXA. I also sent an e-mail telling them to expect the claim and asking them to let me know when it arrived and if any additional information was needed. They received the claim on 9/23/15 but did not notify me that it had arrived. I followed up with another e-mail on 10/5/15 to ask for a status report. I was finally notified by e-mail on 10/13/15 that the claim had been received and on 10/16/15 that it had been approved. So, AXA honored the claim as they should have and all is well from a reimbursement point of view.
My complaint is the unresponsiveness of the claims department. All e-mails from a customer should be acknowledged within 24 hours if to do nothing else than to say that they were aware of the claim and the e-mail. Once a claim is received the customer should be notified within 24 hours and given some idea of what to expect in terms of processing time. To wait to acknowledge receipt of a claim for several weeks in unacceptable. Claimants want to know that documents have been received and the status of processing their claim. I can't believe this would be burdensome for AXA and would be of a real benefit to the customer.
All's well that ends well. I just hope that AXA can improve their customer response procedures. A claim may be a small thing for them but a big thing to the client.
My wife passed out and was unresponsive for several minutes on one of our first days of the trip. At a doctor's suggestion we took her to an International Medical Clinic location in Beijing. There they performed many tests and gave her a saline drip and pills to take after leaving the clinic. The charge was just under $1,700. I had the clinic call the AXA claims number at the time of service and they were advised that I should pay the bill and submit the claim once I returned home. That was OK with me. I then e-mailed the AXA claims department to summarize the incident and ask for directions on how to process the claim. I got no response, so several days later I resent the e-mail and finally received a reply with instructions for claim filing.
The day after returning home I filled out the required forms and sent all the information via USPS Priority Mail to AXA. I also sent an e-mail telling them to expect the claim and asking them to let me know when it arrived and if any additional information was needed. They received the claim on 9/23/15 but did not notify me that it had arrived. I followed up with another e-mail on 10/5/15 to ask for a status report. I was finally notified by e-mail on 10/13/15 that the claim had been received and on 10/16/15 that it had been approved. So, AXA honored the claim as they should have and all is well from a reimbursement point of view.
My complaint is the unresponsiveness of the claims department. All e-mails from a customer should be acknowledged within 24 hours if to do nothing else than to say that they were aware of the claim and the e-mail. Once a claim is received the customer should be notified within 24 hours and given some idea of what to expect in terms of processing time. To wait to acknowledge receipt of a claim for several weeks in unacceptable. Claimants want to know that documents have been received and the status of processing their claim. I can't believe this would be burdensome for AXA and would be of a real benefit to the customer.
All's well that ends well. I just hope that AXA can improve their customer response procedures. A claim may be a small thing for them but a big thing to the client.
John H. would
recommend this plan to a friend or relative.
12 of
12 people found this review helpful