Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
The trip included a
tour
AIG Travel
Travel Guard MedEvac Plan
Since I had no medical issue during my travels, I don't know if or how well the plan would have served me. However, I did want to be covered and believed the coverage was adequate for my needs if I had had an issue. This plan compared favorably to what my travel company offered for a fraction of the price.
Sylvia M. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Basic
I recently took a luxury trip to Tahiti. The policy cost me just over $1,400. The trip was interrupted and delayed by a aircraft maintenance issue. The missed flight resulted in a cost of over $5,000 for alternative transportation, and a missed night up at the Four Season's ($2,000). AIG Travel Insurance does not cover aircraft maintenance issues, and would only cover $100 of the night which cost me $2,000. AIG Travel Insurance won't pay your claim. Don't use them. Very unhappy with their poor insurance service and their policy is a joke. Don't waste your money on these expensive policies, since they'll find a way not to pay you on a claim. Also keep in mind for luxury travel, most of these travel insurance agencies will first make your homeowners policies to pay first, and they are the secondary. In this case, they just would not pay for the trip interruption and delay. Buyer beware, don't buy policies from AIG Travel Insurance.
Gregory G. would not
recommend this plan to a friend or relative.
13 of
13 people found this review helpful
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Carol
Thank you for providing a review to assist your fellow travelers. As you indicated, AIG Travel Guard, per the Terms and Conditions of the policy, was only able to pay 100 USD since there was no coverage for mechanical breakdown in the Basic plan for Trip Interruption and limited coverage under Travel Delay. It is never pleasing to hear that only a portion of your claim has been paid, but it does gives us the opportunity to impress on your fellow travelers that they should review the terms of the plan prior to purchase or within the policy review period. Please click on "View Certificate" in your quote to read all the terms and conditions or call Customer Care at (800) 487-4722 to review the plans.Apr 28,2017-
GregG
I spoke to the director of claims today at AIG Travel Insurance. She said that AIG pays out over 90 percent of the claims. When I asked her what percentage of the claim request amount was paid, she refused to answer. In other words, I paid 50 for a luxury trip I wanted insured, and only got 0. She considers this a paid claim. How many claims are underpaid ? When I asked her why a aircraft maintenance issue wasn't covered, she said weather was covered. When I mentioned all the other factors which delay or cancel flights, she said those would not be covered. So if you're late on a flight from air traffic control delay, or any other delay, that is not weather related, you are out of luck. I also ask her how many claims were made, in terms of policies sold. Again, she refused to answer. I left the conversation even more confused than before. What is travel insurance for, if they're not going to cover a trip delay, interruption, or cancellation ? Read your policy carefully before purchasing. Once again, your homeowners or medical insurance is the primary (you may already be covered), and any travel insurance you purchase, will be secondary insurance. And guess what, they make you document that, so your chances of getting paid your requested claim, are virtually nil.May 01,2017-
GregG
- travel delay - statistics show around 24 percent of flights are canceled or delayed per month. only .7 percent due to weather.
- satisfaction guaranteed - but only within 15 day period after purchase (not after you have been denied claims or underpaid claims). I requested a refund on my policy, which was promptly denied, since my 15 day Looking Period had expired, even before my trip was completed. So, in other words, your satisfaction is not guaranteed, because your Looking Period will have expired even before you file a claim.May 02,2017
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The trip included a
tour
AIG Travel
Travel Guard Silver
Straight forward, well-organized information, able to purchase only the coverage I needed for the trip.
Carol W. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Basic
Representative who helped me was very helpful and courteous. Thank you. Fortunately I did not need To place a claim.
Shirley C. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Fortunately I didn't need to use the insurance, but took comfort in having protection against catastrophy.
Betsy C. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Basic
In years past, I avoided optional travel insurance like the plague. A younger age came into play, but also today's travel environment has impacted my confidence in, and the reliability of, uneventful travel planning. Between airlines squeezing for a buck, world safety issues, and Mother Nature, travel, unfortunately, isn't as simple and carefree as I seem to remember it once being. So, I now feel the modest cost of travel insurance puts my mind at ease when it comes to the unknown and/or unexpected. I'd rather spend a little money than risk the entire cost of a trip due to any number of uncontrollable situations.
Robert M. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Too expensive for a single domestic trip
David R. would not
recommend this plan to a friend or relative.
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TG S. Accounts
AIG Travel
Thanks for reaching out. We are happy to talk through other pricing with you anytime at 1.800.826.1300. Thanks!Apr 21,2017
AIG Travel
Travel Guard MedEvac Plan
I was fortunate enough not to need the insurance but had the peace of mind in having it. I chose AIG because they were the only company that was willing to help you in a crisis overseas while you were in the crisis, not just with the financial once you returned. The reviews for AIG shared experiences where customers had an incident while abroad and AIG helped them find medical treatment and coordinated the payment directly with the hospital. AIG was willing to support and see you through the whole incident. That is the kind of company I wanted to have watching my back.
Nicole A. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
Choosing a level of coverage was easy, and although it was expensive (nearly 10% of the cost of my trip), it gave me great peace of mind to know that if work demanded I cancel my vacation, I wouldn't be out of pocket. A co-worker suffered a health setback just days before I left, so I was able to offer my supervisor alternatives that wouldn't leave me holding the bag with non-refundable hotel and airfare.
Also, reminder email a few days before the trip made it easy to look up the details of my insurance. Other online trip insurance have not been so user friendly.
Also, reminder email a few days before the trip made it easy to look up the details of my insurance. Other online trip insurance have not been so user friendly.
Mysti B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AIG Travel
Travel Guard Gold
Due to an illness suffered on board a cruise ship, I had significant medical expenses. Upon returning home i called AIG and started a claim. I sent in the required documentation and received complete reimbursement in a timely fashion. I am very satisfied with the service I received.
John C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful