Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Essential
This is an awful plan. I had to pay thousands upfront for hospitalization. That took away funds needed for the remainder of my trip. That was the whole purpose of obtaining insurance.
The customer service was no help. The number on the policy did not work. I had to go online to get a number to call.
Never again and I will let everyone know.
The customer service was no help. The number on the policy did not work. I had to go online to get a number to call.
Never again and I will let everyone know.
Kimberly S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Deluxe
Luckily did not have to file a claim, as everything went smoothly, but always feel better knowing that we are totally protected from any unforeseen issues. Repeat customer!! Thanx
David B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
The claim was easy to file online and the quick response was appreciated!
Deanna R. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Essential
We bought this coverage hoping not to get sick or delayed on our trip, and to never have to file a claim. BUT: we both got very sick and had to return home early from abroad. We called AIG Travel Assistance to inform them of our plans. They were very responsive, caring and supportive throughout the process. Their Medical Assistance Department followed up with us periodically and helped open the claim. The adjuster who handled our claim was at all times very professional, courteous, prompt and fair. We feel our claim was handled fairly and quickly, and will definitely use AIG Travel Guard Essential again. Medical costs can add up quickly, and the last thing you want when you get sick in a foreign country is worry how you are going to pay for the medical help or return home.
Vyacheslav F. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Preferred
Thankfully I didn’t need to use the purchased coverage but was at ease knowing it was available if needed. Travel Guard staff was very helpful and I would not hesitate to use them again.
Sandra C. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Essential
As a former insurance agent I always use Insuremytrip when I travel. I can choose the coverages I want & the price I'm willing to pay. The financial stability of the company is important to me as well & I would not purchase insurance with a company with less than an A- rating no matter how attractive the premium is.
Sharon A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
Can’t really rate it as I did not need to use it
David B. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
Insurance is something you buy hoping not to use it. Hard to rate a plan until you’ve needed it. With that being said, I’ve purchased it before and I will again.
Lynn D. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Preferred
The plan was exactly what I needed for the cruise and what I needed in case something happened to me it was a good plan and a very good price. I will purchase the plan again in the future. Thank you.
Kevin R. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
AIG Travel
Travel Guard® Preferred
Easy to b set up. I feel it was a very high quality insurance. Already recommended to a friend.
Roger W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
It’s also important to note that while many Travel Guard products have “primary” medical, the Essential Plan is our more economical option and medical is “secondary”. This means the Insured would file through any other primary provider first, before filing a claim for the excess under their Essential policy. The Essential plan offers an optional upgrade called the Medical Bundle to make the medical benefit “primary” instead of “secondary”, but this upgrade needs to be elected and purchased prior to the trip departure date. As noted, we have many plans that include primary medical automatically without needing to purchase an upgrade for it. Our Preferred plan for example, is the next step up from the Essential plan, and it includes primary medical. Please refer to the description of the Travel Medical Expense benefit within your Policy of Insurance for more information, or call us to learn more. That being said, we are also sorry to hear you experienced challenges while trying to contact us during your trip. You indicated you did not wish to be contacted in regards to your review, but please let us know which phone number you were calling, so we can fully investigate and rectify the issue if need be. The International, Domestic, and 24/7 Emergency numbers listed on the Policy of Insurance document all appear to be in working-order. These numbers are as follows:
USA : 1.800.826.1300 | International : 1.715.345.0505 | 24-Hour Emergency Travel Assistance : 1.800.826.8597
Always make sure to use appropriate country and city codes when calling.
Thank you for sharing your concerns, and we are very sorry to hear you were unsatisfied with the experience. We strive to exceed expectations, and do not take concerns lightly. If you would like the Claims Adjuster to contact you about your claim, please notify us or IMT to arrange a call.