Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I unfortunately had to file a claim.
Generali was very clear on what needed to be provided.
I spoke to one of their customer service representatives
who was most helpful in clarifying a point.
I telephoned in two times. The first time I called, i believe it was over a weekend, I waited on hold about an hour + and eventually hung up.
I had better luck the 2nd time, as I recall I only waited 15 minutes. They do offer a different number if you are traveling and it's urgent you speak to a representative.
I followed their requirements exactly when I submitted my paperwork and after about 10 days I received a check for the full amount I claimed.
Excellent experience.
Generali was very clear on what needed to be provided.
I spoke to one of their customer service representatives
who was most helpful in clarifying a point.
I telephoned in two times. The first time I called, i believe it was over a weekend, I waited on hold about an hour + and eventually hung up.
I had better luck the 2nd time, as I recall I only waited 15 minutes. They do offer a different number if you are traveling and it's urgent you speak to a representative.
I followed their requirements exactly when I submitted my paperwork and after about 10 days I received a check for the full amount I claimed.
Excellent experience.
Naomi S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
With the c.virus spreading, and ships being cancelled/quarantined, having this insurance was a stress reliever. Thankfully, we had NO need to file a claim, but comforting to know we had options if we needed them. Trip to Italy coming up (now THEY're in the c.virus news!) so will be getting coverage through Generali again.
Laura R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Have used Generali for years now on our cruising vacations. Only needed to file one claim in 2019 which was handled quickly and efficiently. Will continue to use Generali as I believe they offer the best bang for the buck.
Richard O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I primarily got this plan because it met the minimum evacuation coverage required by my tour company. Did not utilize any of the benefits even though I was limping and in some pain because of fall and tight boots. Felt that the cost was too high, but did not have that many options since the tour firm was non-U.S. and had to get something fast.
George M. would not
recommend this plan to a friend or relative.
-
Erin
Thank you for your review. There are many factors that affect the premium of a policy, and policies are typically 4-10% of a traveler's insured trip cost. Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to review policy options with you for a future travels!Apr 24,2020
The trip included a
cruise
tour
Generali Global Assistance
Standard
While in Paris, our trip was interrupted due to thefts from pickpockets, but Generali reimbursed us for our losses after we provided them with the police report and copies of receipts/bills verifying the losses.
Henrietta Y. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Standard
Fortunately, I did not to access the plan for any reason but it was reassuring to have had it.
Roberta G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The plan I picked seemed to offer all the coverage I wanted and the price was reasonable. I did not have any problems with our trip so there was no need to file a claim. So I don't know how the company actually handles claims.
Ronald C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I cancelled my trip because of the coronavirus issue, but think if I had gone, the insurance coverage would have been appropriate.
Ralph M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for your review. However, we would like to bring this information from Generali to your attention. The company strongly encourages their customers to read their Description of Coverage or Insurance Policy for details regarding their available coverage. "For plans that do offer coverage for illness, please note that the Coronavirus outbreak event could be considered foreseeable under any plans purchased on or after January 22, 2020."
An event that is foreseeable is not covered under the Generali policies. However, you purchased your policy on January 20th which is prior to January 22nd, so you would have avoided that limitation of coverage.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.Feb 25,2020
The trip included a
tour
Generali Global Assistance
Standard
The plan covered my emergency medical issue in full! So impressed with this company!
Karen M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Not much to say. Glad we didn’t need it but if we did it was peace of mind. One never knows
James m. would
recommend this plan to a friend or relative.