Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Needed to submit a lot of paperwork and took months for the claim to be settled but my trip interruption claim was finalized to my satisfaction. I will continue to use Generali in the future.
Lillian W. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
The camps in Africa were quite happy that my daughter and I had Travel Insurance and I must admit when I realized how remote we were, I felt better myself.
Kim C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Thankfully we didn't need to use the insurance. So I do not really know how good the coverage is.
Charles S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Since I didn't use the plan there would, in my mind, be no reason to recommend it.
Joseph K. would not
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately, our trip went as planned and without incident. The insurance was for peace of mind and for that, it served its purpose.
Nannette W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately, I didn't need to use my insurance during this trip, but I was glad I had it, "just in case".....
Susan A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
What I paid and what was covered was awesome; based on that I highly recommend them. However, I never had to use the plan but in the event I should have had to use it I would hope they would have been as quick to help resolve an issue as it was easy for me to get coverage.
Rhonda B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Had no need to use plan while in Japan. Still good to have plan if needed
Brendan D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
My flight was delayed by 6 hours, this plan provides some coverage only after 8 hours delays. Please check the details when buying.
Lev T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We appreciate your feedback which we forwarded to Generali Global Assistance. Here is their reply:
"Thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim."Nov 25,2019
Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email [email protected] with additional questions.
Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.