Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Preferred
Before buying a plan I spoke with a representative on the telephone. Very helpful and knowledgeable. We were going on a cruise. This is so much less expensive than what the tour operator was offering. I will use this company again. Fortunately we didn't need to file a claim.
Kathy H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately we did not have chance to submit claim.
Mikhail Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We bought the plan as risk management for an oversea's vacation. It gave us the peace of mind we wanted.
Ray M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Thank God we did not need to file a claim but it was very reassuring that we were covered. We did have a flight change that worked out ok but the insurance backed us up.
Kevin H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The claim process was inordinately complicated and onerous. However, after we had jumped through all the (many) hoops, the claim was honored.
Thomas S. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Carol
Thank you for your feedback. We’re sorry to hear that you had a difficult time with the claim process. Please keep in mind that our Anytime Advocates® will support you with the process if you feel a claim has been delayed or unfairly denied.Oct 11,2019
The trip included a
cruise
tour
Generali Global Assistance
Standard
We experience multiple flight delays, lost baggage and even missed our cruise embarkation.
The online process is very cumbersome and they ask for ridiculous information "like a copy of your homeowners" policy when "trying" to fill out a claim. The process is very difficult and there are tons of information outside of the basic information you'd assume they'd require for a claim. Unless you fill and download the entire form, it will not even let you submit any of it. I called and emailed Generali's customer service several times with no help. In fact, I was pretty much told my claim would probably be denied without even submitting it. Even though, we missed our ship and had to fly into a different port than embarkation with no luggage to catch the ship the second day. I really feel they make the process so difficult on purpose and offer little help or concern if you call a representative. I basically just gave up! even though I had much proof of the delays, lost luggage, car rental to port and missing the embarkation. Waste of money!!!
The online process is very cumbersome and they ask for ridiculous information "like a copy of your homeowners" policy when "trying" to fill out a claim. The process is very difficult and there are tons of information outside of the basic information you'd assume they'd require for a claim. Unless you fill and download the entire form, it will not even let you submit any of it. I called and emailed Generali's customer service several times with no help. In fact, I was pretty much told my claim would probably be denied without even submitting it. Even though, we missed our ship and had to fly into a different port than embarkation with no luggage to catch the ship the second day. I really feel they make the process so difficult on purpose and offer little help or concern if you call a representative. I basically just gave up! even though I had much proof of the delays, lost luggage, car rental to port and missing the embarkation. Waste of money!!!
Sherry H. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Carol
Thank you for submitting your review.
Generali is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The Generali Global Assistance goal is to provide a prompt and courteous claim experience to all their customers. Letting them know how they are doing is the best way to ensure the best possible service.
If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. Their Free Look Period allows you to get a refund for your plan within 10 days from the time of purchase in most states. Please contact (800) 348-9505 or [email protected] if you have additional questions.Oct 15,2019
Generali Global Assistance
Standard
Our needs changed long after we set up the insurance coverage and still well before our departure date. The plan would not allow us to increase our coverage.
Also, we had two assigments to fulfill on our trip. As a complete surprise, both of these assignments collapsed due to factors in at our England destination. This entirely changed our travel plans and needs but I am not clear as to whether we would have been covered had we decided to cancel our travel.
Also, we had two assigments to fulfill on our trip. As a complete surprise, both of these assignments collapsed due to factors in at our England destination. This entirely changed our travel plans and needs but I am not clear as to whether we would have been covered had we decided to cancel our travel.
Edward M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you for your comments. Generali did decline to increase your total trip cost because the shipping expense would not be considered part of your travel arrangements.
In order to cancel a trip and receive reimbursement for your prepaid expenses, you must cancel for a covered reason.
The number one covered reason for Trip Cancellation and Trip Interruption is the unforeseen illness or injury of you or a traveling companion that deems you unfit to travel, by order of a licensed physician; or the unforeseen hospitalization or death of a family member. To see all of the covered reasons to cancel or interrupt your trip, please click on the dollar amount that appears under the words "Trip Cancellation" when viewing your Confirmation of Coverage or quote.Oct 11,2019
The trip included a
tour
Generali Global Assistance
Standard
Well, it was nice to have the insurance, not that I used it, but, if I had had to use it, I'm sure my coverage would have been tiptop, the cost more than reasonable for the service received, the claim process smooth and troublefree, my satisfaction over the top, and my eagerness to recommend the plan to all my friends and relatives would have been boundless.
john g. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
hard to answer these questions as we did not have occasion to actually use the coverage
Paula M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Fortunately I didn't have to use the insurance policy, but the price was right for the level of coverage requires and all documentation showed effective coverage and protection with appropriate exclusions.
Dianne K. would
recommend this plan to a friend or relative.