Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured Travel SE
they were a little slow to respond to my claim but overall good
Ples J. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Didn’t have to make a claim Thank Goodness! But, the coverage was there so I had that peace of mind
Dawna C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
We're only talking about a claim for $58 , but the process was pretty painless.
I think the key is to follow all of the claim instructions to a T. As long as you submit the the required paperwork and your claim is valid, you should have no problem...at least I didn't. I was able to do everything online, including obtaining the required doctors notes and credit card statements, etc. I then submitted everything through the Insurance company's portal and 8 days later I received payment directly into my bank account . Im sure it takes a much longer for larger claims, but that's expected.
I think the key is to follow all of the claim instructions to a T. As long as you submit the the required paperwork and your claim is valid, you should have no problem...at least I didn't. I was able to do everything online, including obtaining the required doctors notes and credit card statements, etc. I then submitted everything through the Insurance company's portal and 8 days later I received payment directly into my bank account . Im sure it takes a much longer for larger claims, but that's expected.
Stephen G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
We are completely dissatisfied with the insurance policy purchased from IMG. Our trip did not happen and they denied our claim, even though the coverage included the reason for the cancellation. We have filed an appeal and IMG has been completely non-responsive (other than their auto replies). At this time, we feel we have no option other than proceeding with a complaint to the state insurance department regarding fraud as well as contacting an attorney. We would not recommend using IMG.
Jerry W. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Make it clear that insurance needs to be purchased prior to paying for the trip. I paid more than I should have but am satisfied that I had coverage.
Joann A. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Our trip was cancelled. We have provided a great deal of documentation and information but IMG keeps asking for more and more and more - and they are difficult to deal with. Very slow and very, very poor responsiveness and service. Will NEVER buy through this company again. Will probably never receive any of my claims money.
Amended 11/27 - Still the worst I have ever experienced. PLEASE NOTE - the many 4 and 5 star reviews are from customers who NEVER HAD TO FILE A CLAIM. Why would you rate a company when all you did was pay the premium??? The reason for a company earning a 4 or 5 star rating should be for great trip insurance WHEN YOU DO NEED TO FILE A CLIAIM. IMG Medical is NOT that company.
Amended 11/27 - Still the worst I have ever experienced. PLEASE NOTE - the many 4 and 5 star reviews are from customers who NEVER HAD TO FILE A CLAIM. Why would you rate a company when all you did was pay the premium??? The reason for a company earning a 4 or 5 star rating should be for great trip insurance WHEN YOU DO NEED TO FILE A CLIAIM. IMG Medical is NOT that company.
Charles A. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I thankfully did not need to use the plan but I think it is a great plan.
Radharani D. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
The plan seemed good and the price was acceptable, though I wouldn't object if they made it less expensive. Our trip went smoothly, so we had no claim, so we don't really know how good the company is.
Richard M. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
We had to cancel our trip due to an unexpected work requirement for my husband. We promptly filed a claim and have been given the run around for over a month now. I have provided massive amounts of the requested documentation requested and they refuse to process our claim saying they need more information that I have already provided. There is no way to speak to a claims representative handling your specific claim an all correspondences have to take place through email. My emails are not answered and then I get more automatically generated emails requesting the same information that has already been provided. This policy was a complete waste of money and I will never purchase travel insurance from them again.
Jason J. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I have bought insurance from IMG through Insuremytrip for many years. I have spent thousands of dollars. I filed a claim with IMG for a trip taken in June to Europe. It was a small claim of about $375 for an unused hotel accomodation due to a flight cancnellation. They have given such a hard time. First it was denied, then I sent in an appeal after rereding their policu definitions. Again, wait, perhaps no decision until 2023. Really for a claim of $375 from a long time customer.
I wil never sue them again and I travel extensively.
I wil never sue them again and I travel extensively.
Rosemary M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Courtney BairdInternational Medical Group
We are sorry we did not meet your expectations. As a longstanding customer of IMG's we value your feedback and take your concerns very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Dec 08,2023