Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Gold
I filed a claim because one day of my trip was rerouted due to security problems in Ethiopia and I incurred a loss. I received the maximum daily allowance for this itinerary change from John Hancock. When I called John Hancock about the claim, once in Ethiopia and once when I got home, each time the agent was courteous and competent. After sending my documentation, the check arrived in about 2 weeks.
LYNN C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Gold
Thankfully I did not have to submit a claim.
Sharon K. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Although I didn't have to use it, it surely made me feel at ease and comfy knowing that I have one for my trip. Amazing deal! =)
Chessa d. would
recommend this plan to a friend or relative.
John Hancock
Gold
I've always bought travel insurance and this is the first time I've had to use it. Our flight on the way back home was delayed by a day due to power outage in Atlanta. I filed a claim on 12/19/17 and I deposited the check on 1/29/18. While it takes time to process, the agents were helpful and quick to reply and the steps to file the claim was extremely easy. I primarily buy this policy for the medical insurance and I hope I never have to use it for that, however, the Trip Protection Coverage was wonderful when we used it. I am going on another trip and I've bought the same policy.
Alexander P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
It’s hard to review any product that you didn’t actually use. All you can say is that relative to other plans, it potentially offers more bang for your buck. The good thing is it’s backed by major insurance company. You won’t know if it delivers until you need to file a claim.
GEORGE Y. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Fortunately, we did not have to use the plan.
Celeste K. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
I experienced a 48 hour baggage delay on my insured trip to Australia. Because the airline (Virgin Australia) provided no notification my bag had been located or was being forwarded, I purchased a little less than $300 in clothing and toiletry items while my luggage was missing (walking shoes, sunblock, etc). I carefully kept the very small amount of lost/delayed baggage notification provided by Virgin Australia, got a letter from the hotel desk clerk documenting the actual arrival time of the suitcase, and kept all purchase receipts. Seven Corners, the plan administrator, was very helpful and friendly when I first called after my return, provided tips on how to most efficiently complete the form, and promptly e-mailed the form to me. While it was time consuming to collect and submit the documentation, I was pleased with Seven Corners and John Hancock response, first with acknowledgment of my claim then, less than 2 weeks later with no additional requests for information, full payment of my claim. I received the check about 1 week later. I'll purchase this coverage again and will again carry 24 hours of emergency clothing with me. You never know... Thanks, John Hancock and Seven Corners.
Judith W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
I always use Insuremytrip when I need to purchase insurance for an overseas trip.
My major concern when I travel are potential MEDICAL costs and I wonder whether I should limit myself to just this portion of the insurance......
It is getting very expensive!
I am a Senior retired school teacher and still in the GO GO phase of life!
My major concern when I travel are potential MEDICAL costs and I wonder whether I should limit myself to just this portion of the insurance......
It is getting very expensive!
I am a Senior retired school teacher and still in the GO GO phase of life!
Judith R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I did not need to file a claim but was secure in knowing that if I did, I had coverage.
Lisa P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
InsureMytrip made it super easy to browse and purchase trip insurance and they sent email confirmation of my purchase. Days before departure they also sent a "Bon Voyage" email with reminders and links for easy download.
I chose the John Hancock Gold plan for my traveling needs. It is administered through Seven Corners. They sent me ID cards and plan info via automated email on the same day that I purchased the coverage. They also provided contact info.
I did have to file a claim and it was a fantastic experience. I wish all of my vendor/provider interactions could be like this.
I called them just after a failed air departure. I did not have to navigate a lengthy "phone tree" or remain on-hold waiting for assistance. I first spoke with Angela. She was pleasant, helpful with my questions and immediately emailed the correct claim form to me.
I don't like to email private information (such as SSN) and faxing was inconvenient so I'm glad that they also have online uploads. Unfortunately, I had trouble with the on-line uploading. It appeared as though my documents uploaded successfully (no red x's), but it turns out that they likely had not (Seven Corners indicated that they had not received them). Seven Corners encouraged me to resubmit them. This time around, I got immediate feedback via email for a successful upload. The trick was to just upload one document at a time and not try to upload a group of documents. It's more tedious, but doing so yields email confirmation ("proof") for each and every document.
One week later, they asked for additional information which I was able to email to them (no private data required -- just the certificate number). It was a reasonable ask for an explanation of why I wasn't on the flight. I received a decision regarding the claim within a week via email and received payment days later. They didn't HAVE to alert me via email that a letter was on its way, but it was much appreciated. I will also mention that each interaction included someone's name -- not some generic department. Today, I recommended Seven Corners to family who regularly travel internationally (and have been waiting months for their claim from another company to be processed).
Kudos to the John Hancock team at Seven Corners, Angela H. and Deborah C. as well as InsureMyTrip.com !
I chose the John Hancock Gold plan for my traveling needs. It is administered through Seven Corners. They sent me ID cards and plan info via automated email on the same day that I purchased the coverage. They also provided contact info.
I did have to file a claim and it was a fantastic experience. I wish all of my vendor/provider interactions could be like this.
I called them just after a failed air departure. I did not have to navigate a lengthy "phone tree" or remain on-hold waiting for assistance. I first spoke with Angela. She was pleasant, helpful with my questions and immediately emailed the correct claim form to me.
I don't like to email private information (such as SSN) and faxing was inconvenient so I'm glad that they also have online uploads. Unfortunately, I had trouble with the on-line uploading. It appeared as though my documents uploaded successfully (no red x's), but it turns out that they likely had not (Seven Corners indicated that they had not received them). Seven Corners encouraged me to resubmit them. This time around, I got immediate feedback via email for a successful upload. The trick was to just upload one document at a time and not try to upload a group of documents. It's more tedious, but doing so yields email confirmation ("proof") for each and every document.
One week later, they asked for additional information which I was able to email to them (no private data required -- just the certificate number). It was a reasonable ask for an explanation of why I wasn't on the flight. I received a decision regarding the claim within a week via email and received payment days later. They didn't HAVE to alert me via email that a letter was on its way, but it was much appreciated. I will also mention that each interaction included someone's name -- not some generic department. Today, I recommended Seven Corners to family who regularly travel internationally (and have been waiting months for their claim from another company to be processed).
Kudos to the John Hancock team at Seven Corners, Angela H. and Deborah C. as well as InsureMyTrip.com !
Cheryl M. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful