Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
Travelex
Travel Basic
After many changes to flights and accommodations I finally had to cancel the trip entirely. When completing the claim form I listed the departure date as the latest one after all the changes, which was about a month later than the original departure date. WRONG thing to do! Always list the trip's very FIRST departure date, not the final departure date after all the rescheduling. Apparently the claims adjusters didn't read the back up info that I included showing all the costs and an changes to the departure dates; they only looked at the final departure date and disallowed the costs prior to that date. They sent me a partial reimbursement check which was approx. ½ of my total claim I resubmitted my claim along with all the backup data (again) showing the original departure date and they finally paid the balance of the claim.
Leigh M. would
recommend this plan to a friend or relative.
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Carol
We are very pleased to hear that you did receive full reimbursement of your non-refundable travel expenses. In the future, please remember that you may call us to request an advocate who will support you with the process if you believe that you have a claim that has been unfairly denied. We look forward to working with you in the future.Oct 14,2017
Travelex
Travel Basic
Good feeling to have a certain amount of insurance coverage. One question I have is that I don't know if we were covered in case of a strike I would be willing to pay a bit more for strike coverage.
Anne H. would
recommend this plan to a friend or relative.
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Kyle
Thank you for providing feedback on this plan.
The Travelex Travel Basic policy would be able to provide Trip Cancellation and Trip Interruption coverage due to "Common Carrier delays resulting from inclement weather, or mechanical breakdown or organized labor strikes that affect public transportation;"
Additionally, the Travel Delay benefit would cover "any Common Carrier delay" if you had a delay of 5 hours or more.
Please feel free to contact us if you have any questions or concerns. We are available 7 days a week at 1-800-487-4722.Oct 13,2017
The trip included a
tour
Travelex
Travel Basic
This plan was way too expensive.
RUDOLF A. would
recommend this plan to a friend or relative.
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Mike
Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the travelers ages.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.Oct 19,2017
Travelex
Travel Basic
Luckily I did not have to use it.
Grete K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Fortunately we did not need to use our insurance, but it was great knowing we had it if we needed tho.
David P. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
I told rental car agencies I have you, no problem.
Richard D. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Very helpful to talk with your advisor by phone, he helped me select the optimal package for our trip, just a few dollars more than the airline was asking just to cover the flight alone
Stuart S. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
We had a pet emergency the night before we were to leave and had to postpone our trip for 3 days. It cost a lot to reschedule the flight and we lost the full amount of our first 3 night booking so the insurance, without coverage for pets, didn't help us at all.
Paul L. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
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TIS Reviews
Travelex
Dear Paul;
We want to thank you for taking the time to put your concerns in writing, and we are sorry for your frustration.
The InsureMyTrip.com website allows you to compare the benefits, coverages, and exclusions of the insurance plans offered. The protection plan’s Description of Coverage is available on the InsureMyTrip.com website to view prior to purchasing. It was also emailed to you, along with the Confirmation of Coverage, at the time of purchase on May 8, 2017 at 2:38pm.
Please keep in mind, that the Travel Basic protection plan that was purchased is a Named Peril Policy meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The 13 different reasons listed for Trip Cancellation and Trip Interruption can be found on pages 11 & 12 of the Description of Coverage. Unfortunately, pet emergencies are not an eligible reason for trip interruption benefits.
We empathize with your unfortunate situation; however, we trust that you understand that based on the terms and conditions of the protection plan purchased.
Kind RegardsSep 27,2017
Travelex
Travel Basic
We were delayed in JFK for 5 hours on our flight from London. We had a flight to Fort Lauderdale that was delayed, and if it hadn't been for asking flight was, would never have known. Delta never posted a change. I will never insure again, because I only asked for $200 for the inconvenience of the whole thing.
We had to walk outside to another terminal in torrential rain, got soaked, because there was no other way to get to the change of terminal. JFK needs to find a better way, than get passengers soaked in freezing rain. We had a meal but I threw the receipt away, so so course the only paperwork I had was the boarding passes. I will never fly Delta again. It was a horrible flight from London, a delay at JFK and we got into Fort Lauderdale at 2.30am the following morning, without a stroller too.
We had to walk outside to another terminal in torrential rain, got soaked, because there was no other way to get to the change of terminal. JFK needs to find a better way, than get passengers soaked in freezing rain. We had a meal but I threw the receipt away, so so course the only paperwork I had was the boarding passes. I will never fly Delta again. It was a horrible flight from London, a delay at JFK and we got into Fort Lauderdale at 2.30am the following morning, without a stroller too.
Margaret Anne S. would not
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
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TIS Reviews
Travelex
Dear Margaret:
We want to thank you for taking the time to post your concerns, and we are sorry for your frustration.
The Travel Basic policy has a Trip Delay Benefit Amount up to 500. This benefit allows reimbursement, if there was a 5 hour or more delay, for “hotel accommodations, meals, telephone calls and local transportation while you are delayed.â€
I have personally contacted the Claim Administrator on your behalf and they have advised in order to consider reimbursement under the Trip Delay benefit they require proof of the delay, which you may obtain by contacting Delta, and documentation for your out-of-pocket expenses, such as a credit card statement or receipt.
In regard to arriving in Fort Lauderdale without a stroller, the Baggage and Personal Effects Benefit Amount on the Travel Basic plan is up to 500. This benefit provides reimbursement for lost or stolen items as described in the plan. In order to receive the Baggage and Personal Effects Benefit the Claims Administrator would need documentation showing that the stroller was lost or stolen, for instance, from the Airline or Police Department. They would also need a receipt for the original item or replaced item, to consider reimbursement under this benefit.
Please keep in mind that Insurance is highly regulated and in order to validate coverage, claim forms and documentation (including documentation from the airline on the reason for the delay and the lost stroller) are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.
We trust that you understand the Claim Administrator’s decision is based on the terms and conditions of the policy and the available information. If this information is incomplete or inaccurate, please feel free to submit any additional information to the Claims Administrator and they will gladly reevaluate your claim.Sep 27,2017
Travelex
Travel Basic
I was fortunate not to have reason to claim, but was confident it would all go well if it had been necessary
Lynette C. would
recommend this plan to a friend or relative.