Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
Travelex
Travel Basic
Basically, the plan coverage was far less than I had expected. In the end we cancelled our trip at the earliets penalty deadline because of mounting EU/Italy/Covid uncertainties. We cancelled in time to avoid most penalties. We could not cancel several train tickets and resceduling was a nonstarter. Our claim was thus relatively minor (less than 5% of trip cost) and less than half of the premium paid. It seemed like a fair claim.
Lesson: Read the fine print which, it turns out, eliminated all the threats that I thought were most likely and needed to be insured.
Lesson: Read the fine print which, it turns out, eliminated all the threats that I thought were most likely and needed to be insured.
Steven R. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Travelex
Travel Basic
Understandably, it takes a while to get forms submitted and I knew upfront that I wouldn't get my money back right away. They were helpful and understanding and it didn't take too long for the pay out.
Whitney R. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Travelex
Travel Basic
My airline cancelled the flights so we were unable to go last minute. My claim was paid promptly and with no hassle at all. I've already recommended this plan to others!
Marla F. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Travelex
Travel Basic
I think given the current Covid pandemic the quarantine section of the policy was not clear from a coverage standpoint. We were vaccinated well before our trip and took every precaution to remain safe but that section was not clear. Other than that it was a very good policy.
Troy R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We hope you had a safe and fun vacation. Upon reviewing the certificate, you will find that quarantine is a named peril for trip cancellation, trip interruption, and travel delay coverages if ordered by a treating physician. Although we can not predetermine any claims, our licensed representatives are available to assist with policy related questions seven days a week. If you have any further questions, or would like to speak with a representative, please feel free to call us at 800-487-4722 and we would be happy to help.May 05,2021
Travelex
Travel Basic
Excellent service and plan. I purchased this policy for a two week long trip. Unfortunately, during the trip, a non-traveling family member passed away and I had to cut the trip short. When I filed a claim, I provided supporting documentation (including death certificate) and was reimbursed for the full amount of the trip that I missed due to returning home early for the funeral services. Very satisfied.
Thomas Z. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
This plan is GARBAGE, did not cover my cruise that was cancelled by the cruise line, did not cover lost air, hotels, NOTHING. Did not even offer me a credit of the premium for another future trip. Don't waste your money on this plan.
James K. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
-
Zac
Thank you for your feedback. The insurance provider has issued the following response:
"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.
It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.
We do not have any records of you contacting our Customer Solutions Department, but we would be happy to offer you a One-Time Date Transfer. This will allow you to reuse the policy anytime in the next 24 months. Additionally, we recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip.
Please contact us at [email protected] in order to discuss your One-Time Date Transfer.
Kind Regards,
Travelex Insurance Services"Jul 24,2020
Travelex
Travel Basic
The check still did not come in.
Simeon R. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for taking the time to post on Insure My Trip.
We have contacted the Claim Administrator, on your behalf, and have been advised that the check for reimbursement was mailed on April 7, 2020.
Thank you again, and we look forward to insuring all your future trips."May 13,2020
The trip included a
cruise
tour
Travelex
Travel Basic
Our trip from Singapore was cancelled Feb. 13, 2020 cruise on Princess Sapphire and sent them an email including your company and didn't get any reply from either.
I am very disappointed with no support.
Thank you
Rodolfo Topacio
I am very disappointed with no support.
Thank you
Rodolfo Topacio
Rodolfo T. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Erin
We appreciate you providing feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
Please reach out to us at [email protected] as we would like to go over your Date Transfer options, which will allow you to reuse your policy for a future trip.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."May 11,2020
Travelex
Travel Basic
We booked a trip Feb. 12, 2020 and purchased insurance Feb. 14, 2020. Due to the corona virus we canceled the trip. We called Travelex to make a claim.. The Travelex agent told us the corona virus was NOT a covered reason for trip cancellation, so they would not make any payment.
Frederick A. would not
recommend this plan to a friend or relative.
-
Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will be reaching out to you personally to go over options for a Date Transfer, which will allow you to reuse your policy for a future trip.
We appreciate your patience during this time and look forward to hearing back from you."May 11,2020
The trip included a
cruise
tour
Travelex
Travel Basic
It was unclear as to if the Insurance plan would cover a cancellation say up to 72 hours prior to departure with a full refund due back. Thank you, Jim Kraynik
James K. would
recommend this plan to a friend or relative.
-
Erin
Thank you for your feedback. According to the certificate, it shows that your Travelex Travel Basic plan would provide Trip Cancellation coverage due to a covered peril and that the insurance provider would need to be notified within 72 hours of a covered loss in order to file a claim.
Please contact 800-487-4722 where a licensed representative would be happy to assist you if you have additional questions.Apr 29,2020
Travelex has provided the following response:
"Thank you for taking the time to post about your experience.
We empathize with your situation. It is important to remember that insurance is highly regulated and all claims are determined based on the documentation submitted and the policy details for the policy purchased. Travelex Insurance and Berkshire Hathaway Specialty Insurance Company, the claim administrator, are required to follow the policy. The policy purchased is a Named Peril Policy, which means that any eligible reason for cancellation is listed in the policy. The policy itself does list which Named Perils would be covered (which you can view by clicking “view certificate” on the Insure My Trip website). Unfortunately, uncertainties and fears related to travel are not covered reasons under the policy (and would not be covered events for most policies).
Please contact us if you have further questions or concerns at [email protected]."