Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
tour
InsureAssist
TravCan Premier
I had to contact the office on a weekend and received a response within minutes.
Cynthia B. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureandGo
Global Silver
When I first looked into travel insurance, my main concern was travel disruption or delay. The agent did not tell me that the total coverage for travel delay was $250. I may have paid more for additional coverage if I would known this. Of course the policy states this if you read it carefully. While I filed the claim, it took over a week to get a response from my claim's adjuster. It wasn't until I threatened to call her supervisor that she called. And she called at exactly the time I asked her not to call. Then I filed the claim on 11/20. When I had not heard anything about the claim for over 2 1/2 weeks, I called the adjuster. She says: Oh, we just got your claim today. The company might never had received the claim if I hadn't called to check on it. What a coincidence that it arrived the day I called. The post office stated that it would be delivered on 11/23, two and 1/2 weeks earlier. It took another 12 days to process the claim. I was informed by e-mail that I would receive $250 for a claim of $400. Funny that the adjuster knew the amount I was requesting during the discussion of the claim and never mentioned the $250 policy limits. Overall, very poor customer service. For all purchasers, be sure to read the fine print to know what you are actually buying.
Karen C. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
We had to visit a doctor while in Thailand for a minor stomach issue, and we followed CSA's directions very carefully. Upon returning to the US, we filed a claim for merely $100 and change--and they made us jump through the hoops about several dinky little things multiple times (e.g., the doctor had issued the itemized bills in both the local language and English, yet they asked for a translation, which, besides the fact it makes little sense in the first place, would have cost as much as the small amount claimed!). They asked for a couple of other documents, one after another. It would have been one thing to ask for all of those documents at one time, but CSA came after one item at a time, and it almost seemed as though they were buying time and hoping that we'd go away facing these roadblocks.
In the end, we just gave up. During the same trip, my luggage was damaged and I was planning on filing a claim on that as well, but I didn't bother after this experience. I guess there was a reason the coverage was so cheap. All in all, this was a horrible waste of my time and money. I have since taken my business elsewhere.
In the end, we just gave up. During the same trip, my luggage was damaged and I was planning on filing a claim on that as well, but I didn't bother after this experience. I guess there was a reason the coverage was so cheap. All in all, this was a horrible waste of my time and money. I have since taken my business elsewhere.
Javier V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement:
"Thank you for sharing your experience. We looked into this claim and noticed it was processed nearly three years ago. It appears that we sent you three requests for explanation of benefits, but we never received them. Additionally, a translation was not required. Please let us know if you have any further questions as we would be happy to discuss this with you again. We’re available at 800-348-9505."
Feb 16,2016
The trip included a
cruise
Generali Global Assistance
Standard
Always felt confident with insurance. Very reasonable.
Gale P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Everything went according to plan. I felt good knowing if something happened I was taken care of
elizabeth p. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
Fortunately we did not need this insurance, but we believe it is always better to have it just in case! You never know what the future holds.
Charles M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank you for your job.
zhanna v. would
recommend this plan to a friend or relative.
AXA Assistance USA
Silver
My suitcase was 24 hours late when I returned from my holiday. I called for a claim form and explained my 24 hour baggage delay, the operator on the phone stated that the coverage for baggage delay was for purchases made, I told the operator that I didn't need to make purchases as I was already at home but I wanted to claim the $100 for 24 hours delay. I wasn't able to claim as I made no purchases, I was disappointed on the wording of the insurance coverage.
Colin W. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Carol
Thank you for your review. We are always appreciative of comments from our Insureds that can assist fellow travelers.
As you indicated in your review, Baggage Delay coverage in Comprehensive Travel Insurance plans reimburse you for the additional expenses that you incur during the trip due to a covered Baggage Delay. Since you did not make any purchases, there were no additional expenses so there would be no reimbursement under Baggage Delay.Jan 16,2016 -
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We apologize for any confusion with the policy benefits which may have occurred. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.Jan 18,2016
John Hancock
Bronze
Thankfully I did not have to use this plan but I was very glad it covered my expenses if I had needed to submit a claim.
Michael A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Seven Corners
Roundtrip
The plan was a bit confusing since it was a Caribbean Cruise and at first was written for an island we weren't visiting. It was difficult to get an answer as to why and then get it corrected.
Thomas K. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We apologize for the inconvenience caused by initial destination error on your summary of benefits. Thank you for contacting us to have your destination corrected and accurately presented. We appreciate your patience. Seven Corners requires a more specific destination than the Caribbean. In the future, please list the first or final port of call as the primary destination. Please call us at 800-487-4722 if you any questions or concerns.Jan 14,2016
“Thank you for your review. We are sorry to hear about your dissatisfaction with the handling of your claim. We have conducted a thorough investigation of your case and have concluded that your claim was delayed in processing due to a stall in mail delivery during the Thanksgiving holidays. However, once received your claim processed and paid within 2 weeks. We take pride in delivering a great customer experience and we regret that we were not able to meet your expectations in this case.â€