Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
We were very fortunate not to have to file any claims for this trip. I like the InsureMyTrip app. If I had any problems, it would have been very easy to contact the proper people.
Arlin B. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
This was the first time in my life taking out travel insurance. We had a tropical storm interrupt our trip keeping us from making it to our hotel reservation. That hotel still charged us for the full amount & being stuck an extra night on a different island we had to quickly find accommodations for that night . The policy we purchased covered both of us for both nights . After I filled out a claim & submitted receipts I happily received full reimbursement for both lodgings . It did take about 8weeks , but I was told when I submitted my claim that they were short staffed & it would take awhile . They even sent me an email after 4 weeks apologizing for the delay . I was thrilled to get reimbursed which encouraged me to purchase this same insurance for our next trip ! Thank u
Joan B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Generali Global Assistance
Standard
For the FIRST time, we needed to file a claim after years of purchasing plans with no issue. I can't say enough good things about Generali! We had a cancelled flight, rebooked alternate airline, and then lost luggage! We had a variety of unexpected costs. There was work involved to document every instance (save the cancelled flight info, obtain a REASON for cancellation, save receipts for purchases). In the end, Generali supported our claim & we were so relieved. I plan to choose Generali for our next trip.
David P. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
Trawick International
Safe Travels Voyager
Getting the reminder email before the cruise was a bonus. Thankfully, I didn't need the insurance, but if I had, it was a comfort knowing I had all the information at my fingertips.
Deanne T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Generali has been incredibly frustrating. I thought I had a very clear case--I had a flight cancelled due to weather and I missed a prepaid first night at an expensive lodge, and I incurred extra travel expenses due to this. First, I've needed a password reset, and sent SIX requests for this and got nowhere. There is simply no way to get help with the website or your account, either online or by phone. For this reason alone I would never use them again. Second, Generali's way of doing business is to email me once every three weeks to ask for some new document--for instance, I had to provide a letter from the airline stating WHY the flight was cancelled (I'd already provided the one saying it WAS cancelled). Then I don't hear from them for 3 weeks. Then they want something else that seems redundant. Or, they tell me they didn't get the last email I sent despite the fact I always can provide the auto reply confirmation email. The latest email they sent me seems meant for someone else--they told me they didn't hear from my "agent" (I didn't use an agent!) and are closing my claim. They are very much looking for a way to not cover my straightforward claim.
Christine A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Angie
Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].Feb 02,2023
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
The plan offered us peace of mind for any unknown and unexpected issues during our travels. Provided a more relaxing and really enjoyable time knowing that we had a backup support from a reputable company for any unforseable problems. We now know that we can rely and count again with your company for future travel plans at very affordable rate plans. Thanks.
Albert Z. would
recommend this plan to a friend or relative.
Trawick International
Safe Travels Voyager
Although I did not need to file a claim, it's reassuring to know that I have coverage for the unexpected.
Carol V. would
recommend this plan to a friend or relative.
The trip included a
cruise
Trawick International
Safe Travels Voyager
I've used Trawick twice, but never had to claim on a policy, so I can't rate their service. I needed a plan that covered pre-existing conditions and wanted coverage for COVID problems and this plan provided both.
Fionnuala D. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
The plan seemed competitively priced, although not inexpensive. I did need to file a claim due to missed flights, and lost luggage.
We incurred meal expenses, a minor clothing expense, and lost a night of hotel. The total claim was around $300. I filed about 3 weeks after our trip. I submitted about 6 attachments as proof. Several weeks later, after emailing several times, asking about the status of my claim, I received an email asking for more information. I sent the same documents as well as many more, with a detailed explanation of each attachment to make it simpler for the person reviewing the claim. They also asked for 2 of their forms to be filled out, which I attached. Again, several weeks went by, I emailed and requested my claim be paid. I received ANOTHER request for the same information, stating that they were waiting for the forms which they had previously requested as well as a lot of other information, of which I had already submitted several weeks prior! I was going to call and request that someone actually look at all the data I submitted. I was stealing myself for a long, adversarial phone call, so was waiting until I had time. About a week passed and I received an email from my bank showing a Zelle payment for the full amount of my claim. No email from AXA insurance. Interesting.....
AXA is no better, no worse than other companies for which I have had to make a claim. I think they all drag the claim process out, hoping you will give up so they don't have to pay. They also ask for an exorbitant amount of information. Trip insurance is something that I feel I have to have for most international trips, but I dread having to make a claim. Luckily I didn't have to interact with an agent in this case and they eventually paid my claim. Keep every receipt, every boarding pass, etc in case you have to make a claim!
We incurred meal expenses, a minor clothing expense, and lost a night of hotel. The total claim was around $300. I filed about 3 weeks after our trip. I submitted about 6 attachments as proof. Several weeks later, after emailing several times, asking about the status of my claim, I received an email asking for more information. I sent the same documents as well as many more, with a detailed explanation of each attachment to make it simpler for the person reviewing the claim. They also asked for 2 of their forms to be filled out, which I attached. Again, several weeks went by, I emailed and requested my claim be paid. I received ANOTHER request for the same information, stating that they were waiting for the forms which they had previously requested as well as a lot of other information, of which I had already submitted several weeks prior! I was going to call and request that someone actually look at all the data I submitted. I was stealing myself for a long, adversarial phone call, so was waiting until I had time. About a week passed and I received an email from my bank showing a Zelle payment for the full amount of my claim. No email from AXA insurance. Interesting.....
AXA is no better, no worse than other companies for which I have had to make a claim. I think they all drag the claim process out, hoping you will give up so they don't have to pay. They also ask for an exorbitant amount of information. Trip insurance is something that I feel I have to have for most international trips, but I dread having to make a claim. Luckily I didn't have to interact with an agent in this case and they eventually paid my claim. Keep every receipt, every boarding pass, etc in case you have to make a claim!
Lise T. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Nationwide Mutual Insurance
Essential
Had a problem with the plan's coverage on Baggage Delay. When returning from Jamaica, my wife's suitcase did not come down the baggage shoot at Newark. Upon looking into the matter at the lost baggage kiosk, we found out the bag was never shipped, nor even scanned to be loaded in Jamaica, even though it was tagged to be loaded on our flight. The next day came, still no bag. Later we were called and told the bag was then shipped to Chicago and that we would get it the next day. We did. Unfortunately, we were told "return" baggage delay was NOT covered. What is the correct response? Why offer Baggage Delay in your promotion details; we were told to read the small print of the actual contract." Nice trick. Goodbye. Nationwide. "Nationwide is NOT on your side."
Lawrence L. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful