Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
International Medical GroupiTravelInsured Travel SE
The plan provided good coverage for our trip at a reasonable price, and fully reimbursed the claim that we submitted. I give four stars instead of five because the communication was suboptimal. There was no feedback following the submission of our claim, and the reimbursement appeared in our bank account without any email or acknowledgement that the process was complete. That said, we appreciated the reimbursement!
Elizabeth L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Generali was wonderful. I fell and fractured my pelvis on the first day of my trip. They were quick to respond to my call for help and when I was released from the hospital they made all the arrangements to get me home. The arrangements were from the hospital to and through the airports and from my final airport to my home. I would definitely use them again and highly recommend them to others. They even covered the expenses of my traveling companion to help see me home.
Leah D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We appreciate your feedback! Our travel assistance line is available 24/7/365, to provide emergency assistance to our travelers, and we are pleased to hear that they met your expectations.
I never filed a claim, so I can't speak to that. However the plan I selected offered me everything I was looking for at a reasonable price. It was not complicated, the plans were clear in what they offered.
Thomas M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel SE
Although the coverage was very good and I felt good about that part, the claim process was majorly frustrating. Too much to go into here. Even though the claims department says they will contact you ( either email or phone) they never do. If you contact customer service by phone they cannot tell you anything about your claim, only general information and that is not always the same information even though you are asking the same question.
My suggestion is, if you have or think you have a claim open up one immediately for your full amount in question then collect back-up info within the required timeframe. And then send in.
Be sure to open an account with them, because it is the only way to track your claim. You will never and I mean NEVER be contacted by them!
Carolyn F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Terrible Company. Do not use Travel Insured. During Delta Airlines' total meltdown in late July 2024, our Delta flight was delayed and then cancelled, and we were rebooked by Delta on another airline in a different city the next day. Upon returning from our international trip, I filed with Travel Insured for expenses associated with the delay and have been met with a bureaucratic nightmare.
I have provided Travel Insured with a photo of the gate at our original airport showing that our flight was delayed, a screenshot of Delta's website showing that our flight was cancelled, copies of our boarding passes with Delta for the originally scheduled flight, and boarding passes for the flight we eventually took the next day. This is apparently not sufficient proof to Travel Insured that our flight was delayed.
Travel Insured keeps asking me for a letter from Delta that Delta has told me it won't provide. (I tried getting this letter both through Delta's website and via their customer service phone line.) Travel Insured is asking for copies of meal/lodging receipts I have already sent them. Fortunately, the amount of my claim is not large, so this won't be devastating if, as it seems, I never end up getting paid. I would, however, hate to be in a position where I was out a large sum of money and was relying on Travel Insured to make things whole. I will never, ever insure with them again.
Michael S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.