Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Lost my exit document and called for assistance. Next day, I received the address of the embassy. Duh. I could find that without any help. Got help from my airline who told me right where to go. Can't say insurance was great or not great since I submitted no claims.
Joyce M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I actually made use of the Travel Guard concierge service inasmuch as Lufthansa cancelled our flight back to the States about 24 hours before we were to take off. The alternative that Lufthansa offered had a long delay, and we had trouble arranging for alternative service, ultimately getting assistance from Travel Guard in confirming seating on a UA flight so we would arrive back in Seattle only a bit over 5 hours late. The TG concierge was better than working with Travelocity concierge, and way better than working with any airline, at least in the middle of the night.
Charles M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Fortunately, didn’t have the need to use the policy. However, the ease of purchase, last minute change and communication lend to confidence that had I needed to file a claim, it would have been “easy.”
Danielle M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
A fellow traveler on my trip had a heart attack. He had to have immediate surgery in a foreign country. Thank God he had trip insurance. Never leave home without it.
Libby C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We never needed to use our plan, however, there were circumstances that occurred during our 10 day trip that made us feel more secure because of buying it. First, there were weather problems predicted with our connection that could have caused problems in making our cruise; next there were protests in the city where our cruise started; and finally, there was a last minute strike on the airline on which we were flying home. If any of these situations had become a reality, we felt sure we had a "back-up" plan when we were thousands of miles away from home and not able to speak the language of the country in which we were traveling. The peace of mind was worth cost for us.
Thomas W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We never got to go on our trip that was planned for October 25, 2019, because on October 23, my healthy husband had emergency heart bypass surgery. Needless to say, vacation was the furthest thing from our minds. I alerted the airline and the travel company to delay our departure for six months to April 25, 2020, but I failed to contact insurance company. When I did, it was past our departure date. I didn’t want to file a claim because we are still planning to take the trip. We asked for the insurance coverage to be reassigned to the future dates for the same trip. We received no satisfaction, no compromise, no consideration. It’s all business, no humanity. Just pay again if insurance is needed. No thank you...
Carol K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for the feedback on your policy. We have sent your concerns to the insurance provider, Generali Global Assistance, and they have responded with the following:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. A dedicated team member has reached out to you with additional options for your consideration. Please contact (800) 348-9505 or [email protected] with any additional questions, and we hope you consider us for your next trip."
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. A dedicated team member has reached out to you with additional options for your consideration. Please contact (800) 348-9505 or [email protected] with any additional questions, and we hope you consider us for your next trip."