Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
Arch RoamRight
Essential
This was a terrible company. They kept losing the things we sent them and didn't return calls. There were three people involved in this insurance and they sent the information to the one, but not to me. Then when they finally sent to refund checks, they sent them all to me! I then had to forward it to the other person.
Stephen R. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Arch RoamRight
Essential
I'm always satisfied with the selection and prices available through InsureMyTrip. I've used your service for years and always recommend you to friends.
Deborah F. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
I felt comfortable with the insurance.
Rosemary S. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
I traveled with more peace knowing that I had travel insurance.
Maria P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
It was comforting to know the insurance was there if needed. Your customer service representative was excellent, pleasant, and extremely helpful.
CYNTHIA S. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
I am a doctor and have to deal with insurance companies every day that don't want to pay. You have renewed my faith in insurance companies.
JEFFREY L. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Preferred
Since I didn't need to access the benefits, I can't comment on that aspect. But the cost was much less than the plan offered by the cruise line with the same or better coverages.
John C. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
Quite dissatisfied with the overall experience with RoamRight. My trip to Cabo San Lucas was canceled due to Huricane Ordile in September 2014. I immediately contacted RoamRight for assistance. They were extremely inefficient and very poor with follow through on my claim. The claim was processed incorrectly the first time (which took just over 3 weeks; 4.5 weeks to receive the initial reimbursement). When I followed up with our claims adjuster (Chris Edwards) for clarification he said he would need to re-open our claim and investigate further. As an additional three weeks has passed, I followed up again and have received no update at all. The whole experience has been beyond frustrating and RoamRight has been less than helpful. Although I feel that traveler's insurance is necessary I would not recommend Insuremytrip or RoamRight for your insurance needs.
John J. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Arch RoamRight
Essential
It eases your mind to know that you are insured when you plan a trip. Thankfully, we did not have to file any claims but having the reassurance that it is available is great.
Kathie S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Preferred
Thank goodness we didn't have to use it but if we had we were confident that all we needed was covered.
Phyllis A. would
recommend this plan to a friend or relative.
Mr. Jeffreys,
We are sorry to hear you are dissatisfied with our services. When you asked us to review your initial claim, we needed additional documentation to clarify the situation and make an adjusted decision. Your new claim was processed and closed almost two weeks ago, and you should have received payment via US postal service by now. If you have any questions, please contact us at 855-762-6252 or [email protected].
Thank you,
The RoamRight Team