Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
My husband & I started buying insurance about 6 years ago. It seamed expensive each time I purchased it, but as our parents were aging I thought it was something we should do. We recently planned our longest and farthest trip for over a year to go to New Zealand and Australia. We were very excited, both of us healthy, when out of no where the night before, my husband got sick, and we went from 2 emergency room visits that night to being admitted to the hospital for 4 more days and he was not advised to travel for a few months after that due to follow up doc visits. On my initial call I was in quite a panic, but they were calm & understood and helped me deal with it all. All turned out good for my husband, and we rebooked the only other cruise/airfare available for a similar trip this fall. And we are buying the same policy we had last time with Generali. Why? Because due to their excellent response & assistance & clarification of what info they needed, etc. in order for us to get our money returned as soon as possible they deserve our loyalty. They were always available when I needed to ask a quesiton. I advise keeping detailed records, (I am fortunate that my husband did that) Also, know that that it will take time for all the paperwork (about 60 days) but the delays are not because of the insurance company, usually due to waiting on hospital records, etc. (they also warned me in advance about the time frame to collect all the data). My claim handler Chanel was fantastic.
Patrick H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Staff was very informative and helpful in the application process. Fortunately that was the only time of contact. I would certainly Generali again on my next excursion.
Louis R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
We didn’t have to use the coverage provided but the peace of mind knowing we would be covered was well worth the price
Robert W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
It put my mind at ease to have trip insurance!
Fern W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Since I did not have any claims I cannot really give a fully satisfied star review. The price for the policy appeared very competitive and reviews, even for those with claims, were good. The information detailing the policy appeared clear to me. For these reasons I would recommend anyone to consider this online site.
Mark P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Glad we didn’t need it, but was comfort to know it was there.
Carol h. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My sister had lost her bag with everything in it at the airport so after much searching and despair we decided to wait until the next day to start looking again but during the night we remembered that we had taken out the insurance and they gave us a nice warm feeling to know that we had taken steps to reimburse the cost of recovery. We didn’t need to use it because we did get the bag that but insurance is a nice thing
Francine J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Speaking with the agent she made everything clear and answered all My questions.
Barbara B. would
recommend this plan to a friend or relative.
-
Carol
Thank you for the 4 1/2 star review for the Generali Global Assistance Preferred plan. We are glad to hear that one of our customer care repre-sentatives was able to answer all your questions so that you were able to purchase a plan that covered all your primary concerns for a competitive premium.Aug 09,2019
The trip included a
cruise
Generali Global Assistance
Standard
I was pick-pocketed in Barcelona, Spain and found out that the vacation money in my wallet ($500) was not covered under baggage loss. Live and learn.
John F. would not
recommend this plan to a friend or relative.
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Carol
Although it is never pleasant to discover that you have an uncovered claim, you will find that Generali Global Assistance, along with most travel insurance plans, exclude coverage for "...money, stamps, stocks and bonds, postal or money orders, securities, accounts, bills, deeds, food stamps or credit cards..."
Because there are no travel insurance plans that will cover every situation, InsureMyTrip encourages travelers to carefully review your policy certificate prior to purchasing the policy. Generali also offers a 10 day review period:
"10-DAY RIGHT TO EXAMINE YOUR DESCRIPTION OF
COVERAGE
If you are not satisfied for any reason, you may cancel coverage under the policy within 10 days after receipt. Your premium payment will be refunded, provided that there has been no incurred covered expense and you have not left on your Trip. Return the Description of Coverage to us at the Program Administrator’s office or our authorized agent. When so returned, the Description of Coverage is void from the beginning. After this 10-day period, the payment for this coverage is nonrefundable."Aug 09,2019-
JohnF
Thanks for your lengthy reply. Bottom line: Still not covered.Aug 09,2019
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The trip included a
cruise
tour
Generali Global Assistance
Standard
when the flight to Venice the day prior to OUR departure was cancelled, we were very happy to have bought the insurance, just in case our flight suffered the same fate; similarly, we were happy that our luggage was not lost like one of our fellow cruisers, who had NOT bought insurance!
ANNETTE S. would
recommend this plan to a friend or relative.