Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
Excellent coverage if needed! I felt a lot more secure knowing I was covered if something would have happened!
Fortunately, I didn’t... but there were a few close calls..
Get it for peace of mind!!
RMorales
Fortunately, I didn’t... but there were a few close calls..
Get it for peace of mind!!
RMorales
Roberta M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Accomplished the goal I had for protection. Thankfully, I didn't need to test
the claims handling because the trip was without accident or sickness.
the claims handling because the trip was without accident or sickness.
Donald M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Vacation Rental Damage Plan
Always best to have some travel coverage. With the impact of COVID-19, this is an important consideration!
Robert M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I would not consider investing in any vaction without trip insurance. The plan I purchaced was fair and affordable. Having peace of mind is not a waste of money and I certainly recommend trip insurance for any size vacation.
Devon G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Satisfactory plan with reasonable price.
Mary C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
We have taken out similiar policies underwitten by the same insurer to this one on many trips in the past, including experiencing an earthquake and it's aftermath in January 2020.
Though we suffered no losses nor delays the folks at CSA were constantly in touch with us to ensure all was well and proactively offered assistance if needed.
Though we suffered no losses nor delays the folks at CSA were constantly in touch with us to ensure all was well and proactively offered assistance if needed.
Timothy J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Not much to review; uneventful, except didn't know I needed a covet test to return, cost me $40; unexpected; not covered; expected.
Michael C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
File a claim when cruise cancelled, no response for over a month. Emailed and quickly told not covered due to virus not being a covered reason. I think they could be a little more understanding in this time.
Had a voucher from the insurance company, called them and made changes on 1/11/2021, was due a refund, on 1/18/2021 called your customer service and was told they had no record and the refund had to come from the insurance company. The rep was very rude, especially when I told her the charge on my credit card was from Insuremytrip.com, she that is not correct and she didn't know anything about it. She said no supervisor was working and supposedly will call me back sometime.
Had a voucher from the insurance company, called them and made changes on 1/11/2021, was due a refund, on 1/18/2021 called your customer service and was told they had no record and the refund had to come from the insurance company. The rep was very rude, especially when I told her the charge on my credit card was from Insuremytrip.com, she that is not correct and she didn't know anything about it. She said no supervisor was working and supposedly will call me back sometime.
Richard E. would not
recommend this plan to a friend or relative.
6 of
8 people found this review helpful
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Megan
Thank you for your feedback. We are pleased to report that the insurance provider has issued the partial refund of the premium that was owed to you. Please call us at 800-487-4722 if there is anything else we can assist you with.Jan 26,2021
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I am very happy to say that although it took a while for resolution to my claim, I did get a completely fair and just solution to my claim. I do understand with the Covid pandemic that delays are not unusual and understandable but nonetheless great customer service revolves on addressing consumer concerns which definitely was done. I would recommend both InsureMyTrip and Generali Global Assistance Insurance wholeheartedly and not hesitate to tell my family and friends this and look forward to using again once worldwidetravel becomes more available and safe. Thanks again for listening and acting positively on my claim.
Veda F. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
After a long battle with me having to "prove" my DCL Alaska cruise was cancelled "by DCL", they did come through and refunded my Policy premium. Next cruise I will buy from them again.
August M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."