Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
tour
Generali Global Assistance
Preferred
Having not had to file any claims, I am not qualified to make any ratings or recommendations on Generali's service. Purchase process was smooth and relatively easy.
Carol S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Due to Covid-19 Generali twice worked with us in using travel insurance. After the first cruise was canceled the insurance was moved to a second cruise which too was canceled. The policy was once again modified to cover a recent cruise which we were able to complete. Had a great time on the new Celebrity Apex crossing from Europe to Fort Lauderdale.
Harold M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
no need to use
Cynthia O. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Ease of use web site. Lots of choices to compare, reasonably price. Quick and efficient customer service
Norman J. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Best part was we never needed the insurance, but it gave us a comfort level that seemed prudent given Covid 19 issues.
James F. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
It's hard to comment on this coverage when I (fortunately) did not need it. I primarily purchased the coverage for the event of a medical emergency...and my wife and I stayed healthy & passed all the covid tests required to travel.
Stephen F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Thank you.
Randall S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Your policies and options were clear.
ALLAN R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
I cancelled the cruise that this policy was for.
I requested to use the premium on insurance for another cruise that I had previously booked and paid for.
Was told I could only use it for the voucher I received for the recently canceled trip and a new booking.
I have no plans for a new booking in the immediate future because of uncertainties of COVID .
I will not ever again use Insure My Trip to purchase travel insurance.
I requested to use the premium on insurance for another cruise that I had previously booked and paid for.
Was told I could only use it for the voucher I received for the recently canceled trip and a new booking.
I have no plans for a new booking in the immediate future because of uncertainties of COVID .
I will not ever again use Insure My Trip to purchase travel insurance.
Bernard H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
The Government shut down travel to Ireland. This company refused to return my $400+ premium because of their 10 day free look period. All was well at ten days but ended the trip after that. No cooperation from this company on returning the premium. I would recommend no one do buisness with this company!
William H. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Sally
Thank you for your review. Please see the response from Generali.
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. To see if you qualify for a voucher that may be applied to travel at a future date, please visit generalitravel.com/voucher. It is important that you review your Description of Coverage, which are available before and after your purchase. We take customer service very seriously and want our customers to make informed choices when purchasing travel insurance."Sep 29,2021
We thank you for your feedback.
Please see the response below provided by Generali in regards to your review:
'We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers. Letting us know how we are doing is the best way to ensure the best possible service for all of our customers. A dedicated team member will be reaching out to you to better explain your voucher options. Please contact [email protected] with any additional questions or concerns."