Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Our river cruise was cancelled one week before it was to have started.
Robert M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I didn't have to file a claim so I can not say that the company was easy to work with. It was easy to
buy the insurance online.
buy the insurance online.
Georgene C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Hoping to never use it but happy to know I am covered if I do. My credit card automatically covers trip cancellation, etc. but not the medical aspect and at any age one would hate to be blind sided by a medical emergency out of the country.
Susan M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
We made no claim on this plan so don’t know how the company would have responded.
Amy L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I have little feed-back since I did not need to make a claim. The purchasing process was smooth and pleasant. Other than peace of mind and decent value, which the plan provided, I have nothing to evaluate.
Helen E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
Easy to navigate, compare the coverage and good value. I have used this company in the past. Good customer service when I needed to cancel coverage for a prior trip that I never took I plan on using you again
John D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
It took me five months to achieve final resolution of my claims against my policy. The final resolution was satisfactory, but Generali's attention to detail and responsiveness were very poor. Their initial payment on my trip interruption coverage was incorrect; they failed to understand that the total cost of the trip that I provided them was per person, not for the two of us combined, and so the payment was much lower than it should have been. They identified my "claim representative" soon after my initial contact, but several e-mails and phone messages to this person went totally unanswered. When I finally managed to speak to someone who could resolve this issue, it took only moments for me to explain the discrepancy, and for them to acknowledge that I was correct, and that the documentation that I provided had been sufficient and quite clear. For the medical claim, once again, their initial calculation of the payment due me was wrong; they had misread the Explanation of Benefits statement that I provided, reading the amount covered by my primary insurance as being the amount of my out-of-pocket expense. So I had to contact them again. When I finally got to speak to a real person, it took only moments for me to explain their error to them and for them to acknowledge it. After this they corrected the calculation and sent me a check for the correct amount.
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
Richard S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
IMT
We also received this response from Generali:
"Thank you for your review, we're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing higher than normal claims volume as a result of the recent adverse weather events which is affecting our turn times, and overall volume. We value your feedback, please contact (800) 348-9505 or [email protected] if you have any further questions."Oct 26,2018
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Generali Global Assistance
Preferred
I would have liked to have my policy number highlighted better in the email sent after purchase. I did call the insurance company number to check that I had the correct number before my trip started.
Dorothy M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I like using this company because it ptovides the coverage I need and I can easily buy the insurance online.
Shirley yvonne s. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately we did not need to use any of the insurance, but felt confident with our coverage.
theodore w. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied."
We encourage our customers to take advantage of this service if necessary by calling us at (800) 487-4722 to request an advocate's assistance.