Travel Insurance Reviews International Medical Group iTravelInsured Travel LX
iTravelInsurance Travel LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance Travel SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage.
To learn more, see the iTravelInsurance Travel LX product page.
International Medical Group
iTravelInsured Travel LX
On 9/2/22, the night before a flight from Salvador to Foz do Iquacu Brazil, Azul Airlines canceled the flight. No reason was given by the airline. Our travel agent scrambled to get us another flight on GOL, and we paid an additional $681 for the flight. That was the basis of our claim, which was filed on September 30, 2022. The insurer asked for additional information (most of which had already been sent with the original claim), but we sent all of the additional documentation required. On November 22, 2022, the insurer asked for the identical documentation, which had already been sent them. Again this was sent to them. On December 16, 2022, the insurer again asked for the same documentation. I spoke with the insurer on November 22 and December 16, 2022, and on January 7, 13, and 17, 2023, each time being told that a supervisor would call. No supervisor called until January17, when we were told that we were required to obtain from this local Brazilian airline, in writing, an explanation as to why they canceled the flight back in September. The explanation for why it mattered why the airline canceled the flight was that it was "protocol". The supervisor could not, or would not, understand how ridiculous this requirement was. The trip interruption and additional airline fee should have nothing to do with why the airline canceled the flight; only that the flight was canceled. I believe it was just the insurer's way of avoiding paying a claim, even a small claim like this. Apparently when you go on line there are a number of similar complaints. I would tell anyone who asks that they should avoid Itravel. And Insuremytrip should be warning people about this company.
Michael S. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Thank goodness that I did not need to use the insurance. I like the Insuremytrip app and always use that when traveling.
Linda M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Picked that plan because my parents wanted the highest coverage options but price was terribly expensive. They would use a cheaper option next time.
Daniel W. would not
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
I've said I would not recommend the plan we got because of the hassle of the claims experience. Our claim was for less than $375 and it was very straightforward, and yet it took more than three months for it to be processed -- which I could have accepted had it not been for the confusing forms and equally confusing follow-up requests for additional information. In the end though we got payment. And I would probably think about the same policy again mainly because, from what I read, our experience is probably typical, though regrettable, for dealing with this type of insurance coverage.
James M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel LX
I really appreciated the assistance i got purchasing this policy. She was friendly, extremely helpful, and went the extra mile for me w her time. Thanks
Tammy G. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
Very helpful customer service when I had to change coverage destination for my planned trip from Central Asia to the U.K.
Alan T. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Outstanding service when I broke my foot. I felt very well cared for.
Laura F. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
Did not require the use of policy.
Patricia R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Thank goodness we did not have to use the policy. I purchased it for the medical coverage, “just in case”. The proof is in the insurance company and coverage when you need and have to use it. That is the test!
William G. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
Hard to say how satisfied when no claim made
Frances C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful