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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze

The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.

To learn more, see the John Hancock Insurance Bronze product page.

Customers rated the John Hancock Insurance Agency, Inc. Bronze plan
4.51 out of 5
1,005
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Bronze
I did not need to use the plan but it was good to know I had the coverage. John Hancock people were easy to work with and understanding.
Mary O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Hard to evaluate a plan when you don't need it. But cost was right, purchase was easy, and communication was prompt.
Matthew H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Our group of 6 had this policy for one of us, purchased through insuremytrip.com, and a different policy as a package with the airline tickets. We had a cancelled flight that caused a rebooked flight such that we missed one overnight stay in a city on our itinerary, and since that hotel was prepaid and nonrefundable, we filed a claim. (The airline did put us up overnight in a different city, arriving very late and leaving very early, missing all meals.) Only this policy (John Hancock subcontracted to American Modern) paid the claim. The other policy wanted a statement from the airline that the flight was cancelled (not enough to provide the original boarding passes and the rebooked ones...and airlines don't hand out written statements that they cancelled a flight). The John Hancock policy people say they're sending a check since obviously we paid for something we did not get, through no fault of our own. So yes we recommend John Hancock (American Modern) trip insurance. Don't buy your trip insurance as a package with an airline ticket, you don't get the coverage you get when you buy it separately!
Cheryl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Fortunately I didn't need to use the insurance.
Mary P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Easy to purchase online. Customer service was helpful when we had a question about making a change to the coverage. Thankfully, we did not have to make a claim!
Robert A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
I was unaware that I should have purchased the insurance within so many days of the travel purchases to get all the coverage we needed. Did not know how to do this as the tour purchase dates were not at the same time as the airfare purchases for the 4 individuals. There were 2 sets of tours purchased on different days, and 2 sets of airfares on different days.
Evelyn D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. You can purchase most policies up until the day before departure. However, the best time to purchase travel insurance is right after you put money down towards your trip. Some policies include time sensitive benefits which are but not limited to pre-existing condition waiver, financial default, Cancel For Any Reason and Cancel For Work Reasons. Most plans require that you purchase a policy within 10 - 30 days of your initial trip payment, and insure all prepaid non refundable trip costs to receive these time sensitive benefits.

    You can always purchase insurance for cost of the trip that is known, within the required time frame, and then call us to amend your policy when you make the subsequent trip payments. To keep the time sensitive benefits in tact, please be sure to call us within the time frame listed on the policy to add-on the additional travel arrangements.
    Aug 22,2016
The trip included a
tour
John Hancock Bronze
Other than for helping me sleep better, I never needed it. It was, however, much more affordable than the other plans I considered.
Annmarie L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Easy to work with - even if only online. We've used your products several times and will continue to do so.
Thomas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Excellent plan and we will use the plan again in our future travels. Thank you very much.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
We received notification that our flight was going to be delayed causing us to miss our connection. The airline was telling us because it was weather related they would not provide a room. I attempted 3 different times to contact the number for help on my ID card; however, the line kept being busy. As it worked out, the plane made up time and we made our connections just fine. I was not very happy that we could not get through.
Jerry D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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