Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver
The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.
To learn more, see the John Hancock Insurance Silver product page.
The trip included a
cruise
tour
John Hancock
Silver
Despite the fact that the country “required “ proof of medical insurance, we were never asked to show evidence of coverage. I felt like I threw money away but if I had needed to file a claim, you were there.
Henry Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
We got caught in the airline pilot "sick out" the last weekend of October, which caused us to miss our international flight from Miami to Quito Ecuador and miss the 1st day of a trip to the Amazon Rainforest. On November 19, the morning after we flew home, I filed my claim. I had to keep emailing for a progress report and was finally told it would take 57 days to process. I emailed on Day 57, January 19th; I was finally assigned an adjuster who asked me to re-submit all documents. I did that same day and was told it could take 6 wks to process. Today, February 28th, I finally got a check for my claim, $1030.
Kimberly O. would
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Fortunately did not have to use it, but gave me peace of mind
Marilyn G. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
John Hancock
Silver
Didn't file a claim, but I did have to alter the time period of coverage, and John Hancock was good about adjusting that.
Bryan B. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
John Hancock
Silver
DO NOT TRUST THESE PEOPLE! I paid extra for the cancel for any reason. My trip has been cancelled due to the Coronavirus and a travel ban to the country I was trying to go to. I was told cancel for any reason would get me 75% of my money back. My booking site is shut down due to the virus and I filed a claim on March 31st (over 3 months ago) Called them multiple times. Emailed with them multiple times. They still haven't refunded me. I could only imagine what they would do if there was a true emergency. Save your money and look for other companies that stand by their word and care about their clients. DO NOT TRUST THEM.
Amber H. would not
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
The trip included a
tour
John Hancock
Silver
This is the first time I've had to file a travel insurance claim. While it took longer than I had hoped, I am pleased to say that my claim was handled with competence and care. My first phone call was pleasant and I received the information I needed to file my claim. I did try to include all the necessary documents the first time around, but I didn't have exactly everything needed. The follow up request for more specific documentation was reasonable. I felt that the company was merely doing their due diligence in making this request, for which I appreciate the need. I would be willing to use this company again.
Carol S. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Did not file a claim even though the cruise ship ruined my husband's carry on suitcase handle. Didn't realize it until we got home. Grabbed it at terminal and put in car and headed home. Didn't check it over then. Our fault. So can't file with insurance or the cruise line as it's to late now.
Gregory W. would
recommend this plan to a friend or relative.
John Hancock
Silver
Just good to know you have coverage in case you need it. We didn't need it so that's great.
Thomas D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
John Hancock
Silver
Very good plan at reasonable price.
Albert S. would
recommend this plan to a friend or relative.
John Hancock
Silver
Never needed to use it...but always happy to insure through Insuremytrip.com
Julie S. would
recommend this plan to a friend or relative.
We are sorry to hear that you were not pleased with your claim experience, but have received word from the provider this claim has been resolved. Due to the pandemic most providers are uncharacteristically behind.