Travel Insurance Reviews Nationwide Essential
The Essential plan from Nationwide Mutual Insurance is for travelers planning trips on a budget who don't want to sacrifice coverage. Coverages include Trip Cancellation and Interruption, Medical, Emergency Medical Evacuation, and Assistance Services.
To learn more, see the Nationwide Essential trip insurance product page.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
The cruise itinerary we originally purchased changed and we shifted the cruise embarkation date by one week. One would think it would be a hassle free exercise to change the insurance coverage dates. One would be wrong.
The number of email exchanges, documents, duplicate documents, duplicate explanations and multiple phone calls were required. It would have been easier to scrap the original policy and purchase a new one. So much for the creed “customer satisfaction.”
The number of email exchanges, documents, duplicate documents, duplicate explanations and multiple phone calls were required. It would have been easier to scrap the original policy and purchase a new one. So much for the creed “customer satisfaction.”
John S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I have never had to use trip insurance, but the ease of finding a resonably priced policy on Insuremytrip is great.
Lora G. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
Luckily I didn’t need it, but since I was going to a place where hurricanes can hit, and we had family coming from all parts of the US, we felt really secure knowing we were covered !
Kelley R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
Thankfully we had no problems with this trip and did not need our insurance coverage.
Kathryn M. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
The travel company cancelled my trip and I rebooked for 2023. The airfare was separate so I tried to get that amount back from the insurance company. It wasn't covered as this policy does not cover if a tour company cancels - apparently you must have the 'cancel for no reason' policy. Obviously will keep that in mind for next time. The airline did give me a credit so it worked out but I was lucky.
Carmelle M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
My cruise was shortened by 3 nights prior to sailing. I provided the documentation and the insurance company refunded the prorated amount.
I did not need to file a claim so cannot speak to that.
I did not need to file a claim so cannot speak to that.
M Michelle B. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
Purchased from a third party marketing internet company. A bit confusing on who to call or correspond for questions about policy or obtaining a declaration for confirmation of coverage.
Todd T. would not
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
We thank you for your feedback, and we hope you enjoyed your vacation.
Upon purchasing your policy, you should have received a Confirmation of Coverage via email. This would include the names of the travelers, destination, travel dates, and other coverage details. Our team of representatives are available to assist with understanding your policy 7 days a week, 365 days a year.
If you have any further questions or concerns you may reach us by phone at 800-487-4722 or by email at [email protected].Oct 01,2021
Nationwide Mutual Insurance
Essential
I had a change of intinerary claim with Nationwide. Per the website, it should be processed within 15 business days. I understand that there are lots of claims with whats going on in the world but I called 3 times regarding the processing of my claim since it was over the time limit. On the 3rd time, I was told that even though I downloaded all the appropriate forms and information, that noone uploaded them into the claims system. Why didn't the first 2 reps see that? Due to that error, it took about 45 days for my claim to be approved. Its a good thing I called again and spoke to a rep who took the time to look at my claim or who knows when or if I'd ever be paid. I like Nationwide. Use them on most cruises. I would use them again but I just suggest if you have a claim to stay on top of them to make sure its processed timely.
Frances G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Megan B.
Dear Valued Customer,
We thank you for your feedback. We hope you enjoyed your vacation.
The Travel Insurance industry as a whole has been experiencing high call and email volume due to the concerns with the ongoing pandemic. This can result in longer than usual wait times. We are happy to hear about the outcome of your claim and appreciate your patience throughout the process.
If you have any further questions or concerns please do not hesitate to contact our team of representatives at 800-487-4722 or by email at [email protected].Sep 24,2021
Nationwide Mutual Insurance
Essential
It served its purpose. Thankfully we didn't have any issues that required us to file a claim.
Thomas D. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
Do have a concern - had a potential claim for delayed luggage (did not meet full criteria so was not covered), but when calling Nationwide at the number "For Filing a Claim" on the policy sent to me by InsuremyTrip (888-490-7606) the rep could find no record of my policy, and more concerning no record of me even though I have purchased more than one Nationwide policy through InsuremyTrip. The rep said she was with Trawick and that my policy # should be all numeric, but mine was alpha-numeric starting with "NWE." Because I have purchased other policies for future travel, I want to be sure that InsuremyTrip is passing along all the correct info to me and to Nationwide in the event I do have a claim on a future trip. Who can help resolve that as to why the Cust Svc # with Nationwide has no record of my policies? Thank you.
Kimberley M. would
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
We thank you for your feedback. We hope you enjoyed your vacation.
InsureMyTrip.com and Nationwide are actively looking into the reason why you were misdirected upon contacting claims to prevent it from happening to other customers. Thank you for bringing it to our attention.Sep 30,2021
We thank you for your feedback.
We are sorry to learn you were unable to travel. Most of our travel providers are offering to transfer the unused policy to a trip in the future. We have sent you an email containing more information about this.
If you have any additional questions or concerns, please contact our team of representatives at 800-487-4722 or by email at [email protected].