The Prime plan allows you to insure a higher trip cost than the Essential plan and also includes higher amounts of coverage to protect your pre-paid non-refundable monetary investment. This plan includes benefits for missed connections and changes in itineraries, along with a pre-existing condition waiver.
To learn more, see the Nationwide Prime product page.
Thank you for your feedback.
We are sorry to learn you experienced difficulty in filing a claim. Unfortunately, due to the ongoing pandemic, travel insurance providers as a whole have been experiencing increased call and email volume, resulting in longer than usual wait times. However, we are happy to hear that you were able to be refunded from your airline.
We have contacted Nationwide's claims department on your behalf and they have indicated that they are still awaiting documentation for your claim. If you are still at a loss, we recommend you contact them to complete your claims process at (888) 490-7606 or by email at [email protected].