Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
Travelex
Travel Basic
I felt good because I was protected. I am an older person so I had to pay a higher premium. I wish I did not have to do that. The policy does cover what I needed to have covered but I did not have to use it.
Carlos C. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Because of numerous delays by Amtrak we were delayed over 10 hours reaching our interim destination after 1:00 am Sunday morning.We were supposed to continue onto our destination by Metra public transportation but no trains run at that time of day.We called Travelex earlier in the evening and was told by the representative that since this was not a medical emergency and did not involve a distance in excess of 100 miles to call back during regular business hours,Monday through Friday.Downtown Chicago for two seniors in there 70's toting two suitcases each is not safe and a 47 mile taxi or Lyft at that time or any time is not cheap..... We feel this is one more case of insurance thats great until you try to use it .....enough said.
Linda K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for your review. We appreciate the additional information that you provided to Travelex on your situation. Here is their reply:
"Thank you for taking the time to express your concerns on Insuremytrip.com.
Travelex prides ourselves on our exemplary customer service and providing the benefits available to you on the policy purchased. We would like the opportunity to review the phone call made which references to call back later during business hours. Our Travel Assistance Company does assist in situations where there is a delay in transportation. This can be anything from helping to find new transportation to assisting with locating hotels to stay in.
However, we are unable to locate a call to our Customer Solutions Department, or our Claim Administrator from the phone number listed on your policy. We found one call to our travel assistance provider, OnCall International, however it was a bad connection and the call disconnected before the conversation was competed. We have been unable to locate any further calls.
Based on additional communication with you and InsureMyTrip’s review team, we will consider your inquiry closed. We empathize with the unfortunate situation you experienced with the train and the lack of cell phone service.
Our goal is to provide our travelers with the high level of service that they expect. Thank you for your business.
Kind Regards,
Amber"Aug 02,2019
The trip included a
cruise
tour
Travelex
Travel Basic
Can only hope it would have covered any losses. Luckily we didn't need to file a claim.
James K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
I did not to use the plan.
All trip went well.
All trip went well.
Jan R. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Didn't use it - luckily!
Lynda M. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Didn't need it , so it worked great.
It was nice to have all of the contact information just in case.
It was nice to have all of the contact information just in case.
Paul F. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
These real value of these plans depends on whether or not it is necessary to use them. They do provide peace of mind, but since we didn't need to file a claim, we can't comment on the quality of the plan.
Edward B. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Great basic coverage! Things went well. I didn't need to file a claim. Besides I had a great group of people working for success at my travel destination.
Zechariah B. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
The plan appears to provide the coverage I desired but until you file a claim, which I did not, you really can’t judge.
john a. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
We always go to Insuremytrip.com to purchase our travel insurance. The cost is always very reasonable, no matter which plan we buy. It's so worth it for the peace of mind it offers. We have only once had to use our trip insurance (not this recent trip), but it was easy enough and our coverage was perfect for the need. I recommend Insuremytrip all the time on social media. Thanks!
Ailsa T. would
recommend this plan to a friend or relative.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.