Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Fortunately, we completed the trip and did not need to use the insurance. When we scheduled the river cruise in March 2022, this policy seemed to have the best coverage to meet our needs, and a competitive price.
ROBERT G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The five-month claim processing time of C&F Travel Insured is worse than poor. It is deceptive and frustrating and designed to make the traveler give up in abject despair. Before purchasing, please read the reviews from people who actually filed claims. They speak to the poor service.
I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.
I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.
I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.
I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?
Janet B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
This was my first international trip, so I'm not seasoned in reference to rating their coverage, however, the person who helped me initially, answered all my questions and I felt very confident that I chose the right plan. I didn't have to file a claim, but just knowing that I had coverage for everything brought me peace. I'd recommend their services to anyone needing insurance for their international travels.
Linda P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Horrible & Rude Insurance Company..
DO NOT USE!! Where do I begin with this horrible company as well as awful customer service?!?! We had planned a trip in June 2022, to Belize. Bought, what we thought, was good travel insurance. On the day of our vacation (6 hours before our flight), Delta airlines, canceled our trip TWICE. Resulting in us NOT able to make it to our destination. Sadden, we (4 of us) came back home. immediately contacted the insurance company and they told me to file a claim. So I did…6 long months later, we were told our claim was denied, because "they do not cover flight cancellations"! We have waited
so long on this horrible insurance company that now we are NOT able to even get our money back through our credit card company. So now we are out of a vacation and the money...$4000 for the resort in Belize is all we were asking for. If I could give Arch RoamRight zero stars I would. My advice to anyone out there looking for a good travel insurance…..DO NOT PURCHASE ARCH ROAMRIGHT!! They will take your money, string you along and be very rude to you in the process.
Felicia C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
We caught Covid 2 weeks before departure. I called Trawick. Trawick required all kinds of documentation to just prove that we had the virus. We were prescribed Paxlovid. So we recovered quickly and went to Panama. But I won't use Trawick again. Their agent was pompous and very unhelpful!
John B. would not
recommend this plan to a friend or relative.
Buying is easy. Filling a claim SUPER HARD. For starters the service for claims is subcontracted out located in New York and will not accommodate any West Coast hours. They're happy to sell you a policy on the west coast but not happy to answer any questions or get information during normal business hours. Further obtaining the appropriate forms and documentation is made extraordinarily difficult if not impossible with zero customer service. While the policy on its face appears to cover all risks pray you never have to use it. Front end is good, back end is tragically bad.
Thad W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.