Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We had to cancel our hiking trip in Italy due to an injury five days before departure. Our claim has been completely resolved in a timely manner. Only wrinkle was I had to resubmit documentation pdf’s by email when the claims adjuster was unable to access them from my online submission. Not a big issue. Glad we used them.
Fred S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
It provided peace of mind since it was the start of the hurricane season. We are glad we didn't have to use the insurance as we had a wonderful time on our trip.
Madhavi K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel SE
We opened a claim but ended up not processing it. Flight and luggage delay were on our way back home which they apparently do not cover unless it’s > 12 hrs. The agents were friendly and the price was OK.
marina u. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Although we regret that there was no coverage for delayed baggage under your policy, we are pleased to hear that the claims representatives were friendly. Nevertheless as they explained that under your policy, "Baggage Delay...(would reimburse you) If, while on a Trip, your checked baggage is delayed or misdirected by a Common Carrier for more than twelve (12) hours from Your time of arrival at a destination other than Your return destination..."
Since your baggage was delayed less than 12 hours during your travel to your return destination, there would be no reimbursement under your Baggage Delay coverage.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
The plan I selected was very good for the cost & peace of mind traveling abroad. While I did not have to use the insurance, I did use the online access to check out local medical facilities in case I needed one since I had a minor mishap. Fortunately I did not need to use the facility but it was relatively easy to obtain the information & location of local facility covered by the plan.
Janet A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The plan we purchased had a $300 reimbursement available for delayed bags. We had a prolonged baggage delay and had to pay for a porter to transfer our luggage to our hotel in order to get our bags back. The claim to reimburse that was denied.
April H. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you very much for taking the time to submit your review. It is never pleasant to hear that your claim was denied. However, per the certificate language, baggage delay coverage reads as: “We will reimburse You, less any amount paid or payable from any other valid and collectible insurance or indemnity, up to the amount shown in the Confirmation of Benefits, for the cost of reasonable additional clothing and personal articles purchased by You, if Your Baggage is delayed for 12 hours or more during Your Trip.” The policy unfortunately does not cover the cost of your bags being delivered., but if you did have to purchase any additional clothing or personal items to hold you over, there may be coverage available for those expenses. If you do find that you had additional expenses that were not covered, please call our Customer Care team at (800) 487-4722 to request an Anytime Advocate so we can assist you in disputing your claim.
In my opinion, my own luggage items, fit within the category of “reasonable personal articles” purchased by me. Our fee for transportation of our luggage/clothing and personal articles was around $80 (well under the $300 limit).
Buyer beware. My claim was denied. They were looking for the flimsiest of excuses to deny. First one ground then another and then another when it was pointed out that grounds for denial were incorrect. If someone has a medical emergency denying coverage because they did not return home within 7 days as opposed to 10 days as per physician advise, in my opinion is just the worst. I'm surprised that insure my trip which has been a reasonable broker, with who I have done business for many years, carries this insurance. Being self congratulatory by mentioning 65K reviews is not going to help if you have forgotten your basic customer service ethos. I have recommended many customers to your site; needless to say this will not happen in the future and I will be taking my business elsewhere.
Amit R. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. We empathize with the circumstance surrounding your claim and understand your disappointment in having your claim denied. Thank you for allowing InsureMyTrip to advocate on your behalf. We contacted the claims department at Generali Global Assistance to assist you with the claim that went unpaid. The Generali representatives informed us that the claim was adjudicated in accordance with the terms and conditions of the policy and remained n the denied status.
We appreciate you using InsureMyTrip for your travel insurance needs. If you decide to use InsureMyTrip in the future, please consider calling and speaking with one of our licensed representatives who would be happy to help explain the benefits available prior to purchasing. Our toll free telephone number is 800-487-4722 and we have representatives available from 7 am to Midnight EST Monday through Friday and 9am to 9pm EST Saturday and Sunday. We look forward to assisting you in the future.
Generali is sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. They want their customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact them using (800) 348-9505 or [email protected] with additional questions.
Since your baggage was delayed less than 12 hours during your travel to your return destination, there would be no reimbursement under your Baggage Delay coverage.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.