Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
AIG Travel
Travel Guard Basic
Since i don´t have to use it, i really have no idea. Only the cost, reasonably for the coverage i select
Luigi R. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard MedEvac Plan
Glad I did not have to use this insurance but having peace of mind made the trip even more enjoyable.
James M. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Purchased the plan and sure enough, I had to take my son to the doctor three days after being overseas. I contacted the phone number and had a great service, providing help with the symptoms and making sure that my son was ok...they kept calling for two days to make sure everything was fine.....the problem is when trying to get the claim processed: It's been 6 weeks since I submitted everything online and there hasn't been any contact from the company. I've sent messages to my AIG Adjuster (J. Crivello) using the online system and haven't get any answer. Based solely on this lack of service I don't recommend that you buy this insurance. If they take this long to process a claim for $100 dollars, you really don't want to try them with something more serious and expensive. What a disappointment, don't buy this insurance
Alejandro E. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard MedEvac Plan
We only purchased the medical portion of the plan, which we did not have to use. It seemed reasonably priced, but without having the experience of filing a claim, we could only base the ratings ease of purchase and perceived value.
Steven M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Gold
Fast and accurate claim processing.
Very impressed with AIG's customer service.
I will recommend it to any traveler looking for peace of mind during travel.
Very impressed with AIG's customer service.
I will recommend it to any traveler looking for peace of mind during travel.
Arturo G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AIG Travel
Travel Guard Gold
Didn't need to use, but I'm glad I purchased it with two kids in tow.
Elizabeth G. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
Never used it but felt good to have it just in case. plan sounds quite good.
Aroon K. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Although we were fortunate that we did not have to make a claim, it was nice to know that we were covered by the plan in the event we did need to use it. It was a reasonable price for the coverage and the peace of mind it provided was well worth the cost.
Brad L. would
recommend this plan to a friend or relative.
The trip included a
cruise
AIG Travel
Travel Guard Basic
What was considered a legitimate claim for inability to make the trip was denied.
Suellen E. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Zac
Thank you for your feedback on the policy. AIG Travel has issued the following reply:
"When reading the description of coverage of the policy purchased, the reason that was claimed is a general exclusion. We are sorry that this response is not more favorable towards you. If you have any questions or concerns, we are here 24/7 at 1.800.826.1300."Sep 01,2016
The trip included a
tour
AIG Travel
Travel Guard Gold
While on a Rick Steves Paris vacation in June, we were informed by Delta that our flight home would probably be cancelled because of the Air France pilot strikes. We had no idea how to begin to reschedule because we booked through KLM, the flight was a Delta flight, and the the pilots were Air France pilots. Since I had purchased travel insurance, with the help of our hotel desk clerk, we were able to receive a call from AIG. An employee by the name of Robert Yang (Employee 17020) immediately helped out, got a three-way conference call going with KLM and helped us to get our flights rescheduled. Robert handled the problem so professionally. He helped by calming us down as we were so unsure of how to change our flights and a bit frazzled. He handled things quickly and made sure that we were satisfied with the changes made. I cannot say enough about this employee. He is an asset to your company and we so appreciated dealing with him and AIG.
The only complaint that I have regarding my AIG claim for this trip delay was the fact that $150 per day is a very low estimate of the actual cost of staying in Paris, or any other large city. The room alone, for one night in Paris in June was over $200. And the cost of a couple meals, even though my budget is always small, is at least $15-25 per meal. Other than that, I was pleased at the ease of filing the claim and the speed in which the claim was handled.
The only complaint that I have regarding my AIG claim for this trip delay was the fact that $150 per day is a very low estimate of the actual cost of staying in Paris, or any other large city. The room alone, for one night in Paris in June was over $200. And the cost of a couple meals, even though my budget is always small, is at least $15-25 per meal. Other than that, I was pleased at the ease of filing the claim and the speed in which the claim was handled.
Theresa O. would
recommend this plan to a friend or relative.
We apologize for the slowness of the communication from the AIG Travel Guard Claims Department. This is definitely not their usual standard of service. Despite this frustration, we were very glad to hear that you received full reimbursement for your medical claim.