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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers rated AIG Travel
4.57 out of 5
7,427
ratings and reviews
97%
recommended
Sort by
Cruise
Filed claim
AIG Travel Travel Guard MedEvac Plan
Great job. Will refer to everyone. Thank you.
Bailey K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
I feel some piece of mind when I purchase this insurance for major trips. I just wish it were a little less expensive!
Rickey P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
AIG Travel Travel Guard Silver
We did not have to test the policy because we did not need to file a claim. But, especially traveling to a foreign country, I believe the plan would have been helpful to us if something unforeseen would have happened. It gave us peace of mind.
Robert M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
AIG Travel Travel Guard Gold
I had to file a claim for a minor injury during the trip. The customer service was great and they took care of things quickly.
Brian J. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
AIG Travel Travel Guard Platinum
When I was in Bangkok I was told that I would be reimbursed for the expense of all the material you wanted faxed to you. In the final settlement, the cost of faxing was rejected. I do not think this is fair to me.
Barry P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    Thank you for your comment on your claim. We did confirm with AIG Travel Guard that they do not reimburse for the cost of faxing claims documents.
    Feb 12,2016
    • RicardoF
      Photo
      Carol - You did not address his issue that he "was told" that he would be reimbursed. How is one to know what is covered when an agent on the phone says otherwise?
      May 22,2018
AIG Travel Travel Guard Gold
Our trip was cancelled due to a blizzard which cancelled our flight. We received a check from TravelGuard 2 weeks after submitting our claim. They paid the full amount of our Resort charges, as they were non-refundable. Very satisfied with this plan.
Sarah B. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Basic
I only want a policy that covers the costs associated with trip cancellation, and travel delays that might occur during the trip. I already have coverage for medical and medical evacuation. I am paying for stuff I do not want or need. However, this plan was competitively priced.
Ernest E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Silver
Yes, with hesitation. After medical emergency, we had to go home. There were very responsive and continually checked on us. They did buy us tickets home, although the process was difficult because their first few proposals had terribly long travel and transfer plans and no way to put feet up, as doctor ordered. Finally, they came up with good connections and business class. They did reimburse medical expenses that our own policy did not and reimbursed lost deposits. The Doctor ordered rest before return, and they refused to cover hotel/food costs and taxi to airport for this, saying these things weren't medical expenses and also weren't covered expenses under the trip interruption part of the policy. This amounted to about $400-$500 that they refused to reimburse even though the expenses were caused by my husband's illness. The process of reimbursement took 4-1/2 months even though I promptly provided all of their documentation.
William S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that Travel Guard provided prompt and diligent travel assistance.

    An InsureMyTrip Customer Advocate was assigned to seek reimbursement for the hotels, meals, and local transportation expenses as a result of the injury. Unfortunately, none of the benefits provided in the Travel Guard Silver plan would cover those expenses for the event that occurred.
    Mar 18,2015
The trip included a
cruise
AIG Travel Travel Guard Gold
Thankfully, we had no issues. I was to travel by car from Tennessee to Florida to make my cruise connection. Weather and road conditions can change quickly. The customer service representative recommended this policy because it had the specific coverage I needed. The customer service representative understood my concern and found a policy that fit. I received great service at an affordable cost. Thank you.
Joseph A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Basic
With the weather-related air travel problems in the northeast this winter, having the TravelGuard trip insurance truly lessened the anxiety. Our trip went as scheduled, but when we saw a dozen people boarding the ship in Aruba on the 3rd day of the cruise, it reaffirmed why trip insurance is essential.
Gregory P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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