Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
Three days before we were scheduled to return home from France, our flight was cancelled because Thomas Cook Airlines went bankrupt. (Our tickets originally were through Condor and it was that airline that transferred our flight to Thomas Cook). We eventually did make it home and when I called Generali to ask if the policy I purchased had any provision for trip cancellation due to insolvency, the agent very nicely said "no" and that I should have purchased the premium plus package for that additional coverage. What irritated me was when the agent's parting words were "The next time you book a flight, you should check the airline's financial status to see if there are any problems." I'll be sure to do that.
Michael M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I tried to file a claim. The business I booked my hotels under informed me of their cease and desist order the day before I left for my international trip and I had to desperately look for hotel rooms. I was told it was not covered and was offered no help in finding new rooms. I am still trying to get reimbursed for the original rooms from my credit card company. Would not use this company again.
judith s. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Carol
Thank you for your review. Unfortunately your Generali Standard policy did not include coverage for a Financial Default. We also forwarded your email to Generali who replied as follows:
"We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We want our customers to understand the coverage details of our plans and stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if an actual covered event forces you to cancel your trip. Unfortunately it does not provide coverage for financial insolvency."Oct 04,2019
Generali Global Assistance
Standard
Thankfully, we did not need this insurance on our trip. The coverage and customer service was excellent, even when we added rental car coverage. However, the cost did seem high amounting to nearly 10% of fixed trip costs. It’s the old adage, “It’s expensive until you need it.”
Douglas M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
There’s not much to say, since I didn’t have to file a claim. I have no way of knowing whether I would find the claim process fair and efficient.
Maureen M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
I had not used it. I could not say much
Nancy C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Luckily we did not need to utilize our plan but watching the plight of the Thomas Cooke travelers made us glad that we had a safety net. We will always protect our travel with an insurance policy because the world is wide and wonderful but things can go wrong.
Tamara M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately, I didn't have any incidents to make a claim. Coverage and cost was reasonable for my trip.
Mafrtin L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Not sure how relevant a review is since I didn't have to file a claim but it was reassuring to know that I had coverage IF I had needed it. I always buy a plan before I travel - just in case. The cost was reasonable and the coverage was more than adequate. Thanks.
Paula B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I had a nice trip to Ireland without any mishaps. I am glad I protected my vacation but I can't say how effective the insurance was since a didn't need it.
Joseph S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
it is easy to use an insurance plan when you have no need for it.
it is just a bit of security tucked into the back of your mind.
it is just a bit of security tucked into the back of your mind.
Jo K. would
recommend this plan to a friend or relative.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. Our Free Look Period allows you to get a refund for your plan within 10 days from the time of purchase in most states. Please contact (800) 348-9505 or [email protected] if you have additional questions, and we hope you will consider us again for your next trip."