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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,943
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
Excellent Customer Service support!
JORGE L. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
The agent explained everything and compared various plans tailored to our needs. A great service.
Sandra F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Hard to rate a plan I didn’t have to use, but not complaining! Good followup throughout with notices and reminders. I’d probably buy this same policy again
Chloe D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thankfully, I never had to file a claim, but it was reassuring to know that I was covered in case something did go wrong. I arrived safely in Italy, my luggage however, decided to stay in Munich. I was staying with friends who were surprised by my lack of concern over my lost luggage. I explained that I had travel insurance and in the worst case scenario, I would have to buy new clothes. My luggage arrived three days later by courier. Italy was the trip of a lifetime! I will buy this insurance for my next trip as well!
Lorie L. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thanks, peace of mind- thankfully we did not need it.
Maureen Q. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
7 out if 12 people in our group got covid and had to extend their stay in Israel. I was one of the lucky ones. I only hope they had insurance to help with the additional fees.
Mary Lou T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
In all the times I’ve traveled and bought insurance this is the first time I’ve had to use it and was pleased with your customer service. As it turns out I’m taking another big trip in October with a friend and we will be buying insurance with you
Wendy R. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Joseph Novo
    Generali Global Assistance
    Photo
    That's great to hear. Thanks for your feedback and purchase!
    Jun 02,2022
The trip included a
tour
Generali Global Assistance Standard
Purchasing the plan was simple enough and price was comparable. I did not need to file a claim, therefore, it’s not possible to rate the plan. In my view, how the well the plan rates is in the claims process
Barbara N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Glad I didn’t need to use the insurance, but felt well covered if I did.
Herman K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Our trip was interrupted due to covid 19 infection. Generali processed our claim punctually and compensated us promptly.
Thank you Generali.
Dov B. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Joseph Novo
    Generali Global Assistance
    Photo
    That's great to hear! Thanks so much for sharing your experience and choosing to #TravelSmarter.
    May 31,2022
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