Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Preferred
Insure My Trip has been absolutely no help in getting my issue resolved (cancelled trip and refund request) and Generali Global Assistance has proven to be more intuned with keeping my money than helping to resolve my issues during the Pandemic. My wife and I cancelled the cruise to Aruba back in August and informed Insure My Trip. I was told that I had to go thru Generali Global Assistance to get a resolution. After multiple non returned calls to them I have given up ever getting a resolution. I will say that Insure My Trip was NOT very helpful and I will never get another Generali Global policy.
David D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
The team at Generali were very responsive when I needed to get a covid letter. Thank you.
Katherine M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali paid for all the expenses from our trip interruption.
Paul P. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Luckily did not need it, but the purchase was easy and customer service answered all my questions. Will but it again for my next trip.
DOV B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thank God we are safe from this COVID, I was scared about the spread of the pandemic on cruise ship. That’s why I feel more comfortable when buying a travel insurance.
Seow D. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Standard
I did not have to used it, Glad that I did.
Maryse D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Be helpful if they provided the “embassy letter” on the front end that states you are covered for COVID.
Nigel B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Vacation Rental Damage Plan
I had to cancel my trip the morning we were set to depart due to COVID. I was unable to cancel my insurance coverage despite never taking the trip because you don't allow same day cancellations. This is stupid because check in time for our stay was 4pm. You assumed NO risk but kept all my money. Thanks for nothing.
Marc P. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We made an emergency telephone contact to help track down covid test results so we could board our return flight to the US. The agent was solicitous but her plan to have their agent in Peru didn’t contact us before we went ahead and obtained a quick test at the airport
THOMAS Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I did not have any claims, but it was a peace of mind thing.
Kia Y. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Thank you for your feedback. We are sorry to learn that you were unable to take your trip. We have contacted Generali on your behalf and they have provided the below response to your review.
"We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please reach out to us at (800) 348-9505 or via email at [email protected] as we'd like to be able to review your claim with you. We hope to hear from you soon."