Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Preferred
Your policies and options were clear.
ALLAN R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didnt need it thankfully but eased my mind knowing I was covered in event of emergency.
Janice H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
With this company I buy even before couple times they have very friendly staff i head few questions they explain me very clearly in future I'm looking to purchased again thanks
DILBAGH b. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately, no problems that required a need to file a claim. Nonetheless, always feel confident that if a situation occurred we'd be in good hands with Insure My Trip. Andrew
Andrew S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
I cancelled the cruise that this policy was for.
I requested to use the premium on insurance for another cruise that I had previously booked and paid for.
Was told I could only use it for the voucher I received for the recently canceled trip and a new booking.
I have no plans for a new booking in the immediate future because of uncertainties of COVID .
I will not ever again use Insure My Trip to purchase travel insurance.
I requested to use the premium on insurance for another cruise that I had previously booked and paid for.
Was told I could only use it for the voucher I received for the recently canceled trip and a new booking.
I have no plans for a new booking in the immediate future because of uncertainties of COVID .
I will not ever again use Insure My Trip to purchase travel insurance.
Bernard H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
The Government shut down travel to Ireland. This company refused to return my $400+ premium because of their 10 day free look period. All was well at ten days but ended the trip after that. No cooperation from this company on returning the premium. I would recommend no one do buisness with this company!
William H. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Sally
Thank you for your review. Please see the response from Generali.
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. To see if you qualify for a voucher that may be applied to travel at a future date, please visit generalitravel.com/voucher. It is important that you review your Description of Coverage, which are available before and after your purchase. We take customer service very seriously and want our customers to make informed choices when purchasing travel insurance."Sep 29,2021
Generali Global Assistance
Preferred
Affordable plan that provides good value for the cost.
Jeanette H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Having Generali Global Assistance plan to rely on in case of an unforeseen health emergency provides peace of mind especially traveling overseas during these tumultuous times.
Donald B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
It's insurance. Preparation for unfortunate situations is never ideal. When all goes well, I question getting too much coverage @ $$, not considering when it is not enough.
Dean M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
You really are money grabbers, that's all that matters. You know the trip was cancelled, yet send a message asking about the trip. Your mission statement must be: we have their premium, now do everything to avoid paying a claim. We filed, you knew you would not cover covid, we were sent jumping through hoops, then denied the claim. Mission accomplished! We will discourage any and all from generali.
David G. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Megan B.
Dear Valued Customer,
We appreciate your feedback. Please see the response provided by Generali in regards to your review:
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. However, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."Sep 17,2021
We thank you for your feedback.
Please see the response below provided by Generali in regards to your review:
'We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers. Letting us know how we are doing is the best way to ensure the best possible service for all of our customers. A dedicated team member will be reaching out to you to better explain your voucher options. Please contact [email protected] with any additional questions or concerns."