Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
You were the best option after considering a bunch of company's plans and the best priced. I'd use you again
John B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
My flight, for which I bought this plan, was canceled by the airline. It has NEVER been the case that I've been unable to claim costs for an airline-cancellation that resulted in a rebooking and other expenses. I was in for a rude shock when I was told by Generali that I should have read the fine print, which does not cover this kind of cancellation. Not only does this assume that I would know ahead of time what kind of trouble I would face, but that also, somehow, a cancellation by the airline itself is a problem that a passenger should bear with equanimity. Ridiculous.
Rodney F. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Generali Global Assistance
Standard
I filed a claim for expenses incurred when a delayed connecting flight caused me to miss a transatlantic flight, resulting in an overnight stay. My expenses were somewhat unusual (visas, COVID testing) so I wasn't sure they would be covered but was happy to be fully reimbursed.
Margaret M. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Generali Global Assistance
Standard
Not specific enough
I did not travel to the US
I traveled to another state
Clients need specifics
I did not travel to the US
I traveled to another state
Clients need specifics
Mishele Y. would
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We hope you enjoyed your vacation.
Travel Insurance policies typically list one country as the destination, but your travel insurance travels with you. This makes it easier for travelers who may be going to multiple states or even multiple countries during their trip.
In the future, you may contact us and we can note your policy on the specific state you will be traveling to if you would like us to do so.
If you have any further questions or concerns, please do not hesitate to contact us at 800-487-4722 or by email at [email protected].Mar 10,2022
Generali Global Assistance
Standard
Worth the protection.
Keith C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Our cruise was cancelled and we received a full refund from Royal Caribbean. The only money we did not get back was what we paid for insurance. Seems ironic, although we can use the insurance on another trip
John K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We are sorry to learn you were unable to travel.
Travel Insurance policies are typically non-refundable following the review period, which was 10 days following purchase for this plan. However, we are glad to hear that you are able to utilize this policy on a future trip.
If you have any additional questions or concerns, please do not hesitate to contact our team of licensed representatives at 800-487-4722 or by email at [email protected].Mar 10,2022
Generali Global Assistance
Preferred
Since we had no problems with our vacation, I can't really say wether the policy and customer service were easy to deal with, which is a good thing. But I will use them again as it did give us "some peace of mind" knowing there would be help in reimbursements if our trip went array.
Kathleen M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I luckily did not need to use this, but it is definitely a good policy for the money.
Zechariah S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We were not able to review the plan within the free 10-day window and would have cancelled policy if we did. The exclusion clause included "pandemic" which we are still experiencing. We were lucky that there were no trip cancellations, interruptions, or delays due to restrictions or COVID surge. Other travel insurance company have a much better cancellation policy.
Yvet K. would not
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We hope you enjoyed your vacation.
Many of the travel insurance providers are covering Covid-19 as any other unforeseen illness, if you are to contract the virus and the plan's definition of Sickness is met. Coverages can include trip cancellation, if it occurs during your trip, as well as trip interruption, trip delay, medical and medical evacuation if it is contracted while on the trip.
However, any sort of travel bans, government shutdowns, or fear of traveling due to Covid-19 would require the "Cancel For Any Reason" protection.
If you have any additional questions or concerns, please do not hesitate to contact our team of licensed representatives at 800-487-4722 or by email at [email protected].Mar 10,2022
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The plan absolutely gave full coverage, the price was a fair price because it was great coverage, luckily we did not need to use it but we were glad we had it, wouldn’t travel without it. Definitely like this company
Rosemary D. would
recommend this plan to a friend or relative.
Thank you for your feedback. Please see the response provided by Generali below:
"We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Description of Coverage/Insurance Policy that’s available to you before purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."