Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Premium
Staff were extremely helpful during the process and dealing with pandemic questions.
Kim L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I have never had to file a claim so can’t speak to that end. The purchase process was easy, but the cost of the plans were fairly expensive. Those of us who have never filed a claim should get a break on the price.
Cynthia F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The best thing about the plan is I didn't have to use it!
However, felt it was a sound plan and good value.
However, felt it was a sound plan and good value.
Bruce S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Just a heads up! Plan was as required from the country we visited Costa Rica, be sure and print the pages that indicate the coverage customs in Costa Rica almost declined my coverage had I not proved them wrong with the printed pages
Cecilio t. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
I'm glad I did not need to make a claim.
Richard W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I was stranded at the airport for two days. I tried calling to ensure that I could get home in a timely manner, and I was waiting on hold for hours. Very disappointed.
Maya L. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Megan B.
Dear Valued Customer,
Please see the response provided by Generali in regards to your review:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers while we continue to experience increased call volumes. Letting us know how we are doing is the best way to ensure the best possible service for all of our customers. Please contact [email protected] with any additional questions or concerns."Aug 20,2021
The trip included a
cruise
Generali Global Assistance
Standard
The cruise was cancelled due to Covid. I was originally told that I would be able to roll the insurance over to a new cruise if that happened. Now I am told I have to submit new paperwork for a refund and am being made to jump thru hoops to get my refund and although RCCL has given me time to make a new choice, your company has told me that I hit a deadline. Not happy. From now on I will get my insurance direct from the cruise line I am travelling with. Definitely won't do this again. I challenge you to make things right.
Eric G. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Megan B.
Dear Valued Customer,
Please see the response provided by Generali in regards to your review:
"Thank you for your feedback. We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all travelers. We are pleased to advise the confusion around your situation has been addressed and you should receive communication from a dedicated team member soon. If you have any further questions, please contact us at (800) 348-9505 or [email protected]."Aug 05,2021
Generali Global Assistance
Standard
We had no issues with our travel so no need to file a claim. It’s hard to rate a policy if you don’t use it!
Ruth L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Can't give a five star as I never used. It did feel nice to know I was protected if I needed the service.
Sharon H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We did not need to make a claim, so can't evaluate that process. Just having comprehensive trip insurance gives us peace of mind - all's well that ends well...
Julie R. would
recommend this plan to a friend or relative.
Please see the response from Generali in regards to your review:
"Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. You can contact us before or after you buy a plan at (800) 348-9505 or [email protected] for any help you need."