Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
I did not need to request any coverage items. It was a policy that gave me the assurance that I will have the coverage should I need.
So. I cannot vouch how good the policy elements were in case I needed.
So. I cannot vouch how good the policy elements were in case I needed.
Bageshwar V. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I can say that it is impossible to rate an insurance policy until it is needed. That is the time that the rubber meets the road and the only time that a policy can honestly be rated.
Edward K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
cost are too high based on age not fair
Irwin R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
easy to obtain, peace of mind when travelling
margaret b. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
No way to say this plan was good or not since -thankfully - I didn't need to make a claim or use it.
Bernard F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Plan is OK, but it is outrageously expensive.
Marie K. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your review. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. Please see this article for more details: https://www.generalitravelinsurance.com/travel-resources/flight-insurance.htmlDec 03,2019
The trip included a
tour
Generali Global Assistance
Standard
Had a medical emergency while in Italy. Though everything turned out well, my wife and I missed the first 2 days of our 10 day tour. Once home, I opened a claim and submitted the receipts and documents via the Generali online website.The process required a few emails, a telephone call to my claims agent, and submitting a few extra documents, but we were treated well and reimbursed fairly after 7 weeks. All in all, a good experience with this company.
Ronald S. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Thankfully, I did not have to put the plan into action, but the the entire month that I was in China, I felt comfortable knowing that I had this plan in place.
Constance S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I don't like that it's more expensive as it gets closer to travel deadline I had so many things to decide and plan and think about expense wise, that by the time I decided it was a higher price. I didn't use it as I figured I most likely wouldn't so it ended up being another expense for me my son had recommended I didn't buy it, so guess it would be better to keep your prices down all the way to departure
Sandra C. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali plans also use a variable rate structure that may fluctuate up or down as you near your departure date. However, a travel insurance policy is considered to be of good value when the policy premium is 4-10% of the insured trip cost.Nov 25,2019
The trip included a
tour
Generali Global Assistance
Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Carol
Generali Global Assistance is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The company wants their customers to choose the correct policy to fit their needs so they stress the importance of reviewing your coverage details via the sample Description of Coverage/
Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email [email protected] with additional questions.
Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.Dec 03,2019