Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
I had one question about using the medical facility on the ship and the customer service person I spoke with was useless and could not answer my question. Seemed like a good plan but customer service is worthless.
JEROME B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Thank God no need to use it, but had peace of mind just in case the occasion presented itself.
Silvia H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
It had everything I wanted. I'm glad I didn't have to use it, but glad I had it.
Lisa W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
A fellow traveler on my trip had a heart attack. He had to have immediate surgery in a foreign country. Thank God he had trip insurance. Never leave home without it.
Libby C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We never got to go on our trip that was planned for October 25, 2019, because on October 23, my healthy husband had emergency heart bypass surgery. Needless to say, vacation was the furthest thing from our minds. I alerted the airline and the travel company to delay our departure for six months to April 25, 2020, but I failed to contact insurance company. When I did, it was past our departure date. I didn’t want to file a claim because we are still planning to take the trip. We asked for the insurance coverage to be reassigned to the future dates for the same trip. We received no satisfaction, no compromise, no consideration. It’s all business, no humanity. Just pay again if insurance is needed. No thank you...
Carol K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for the feedback on your policy. We have sent your concerns to the insurance provider, Generali Global Assistance, and they have responded with the following:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. A dedicated team member has reached out to you with additional options for your consideration. Please contact (800) 348-9505 or [email protected] with any additional questions, and we hope you consider us for your next trip."Nov 14,2019
The trip included a
tour
Generali Global Assistance
Preferred
We had to cancel our trip at the last minute due to extreme health issues. Everyone at Generali was very helpful and kind and were able to help me get the information I needed to complete the claim. I was able to get our money refunded. I will definitely plan to work with them again.
Sonja M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
Easy to sign up, clear information. Good alternatives. I have used multiple times and will continue.
Joseph K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
This plan is easy to sign up for and have bought it a number of times. I only use it for the medical coverage. While I have no health conditions, my policy has very limited out of network coverage. I have never filed a claim so can't speak to the claims process.
Theresa F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We had to submit a claim for medical treatment on a cruise ship. The online claims process was relatively easy, and though the claim review was not particularly speedy (about 1 month), our claim was paid in full with no questions asked. We would get a policy from them again.
Thomas S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
By purchasing, I was betting something unfortunate was going to happen. You were
betting something wouldn't. We both won.
betting something wouldn't. We both won.
James R. would
recommend this plan to a friend or relative.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. A dedicated team member has reached out to you with additional options for your consideration. Please contact (800) 348-9505 or [email protected] with any additional questions, and we hope you consider us for your next trip."