Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
In my years of travels I have always selected Generali Global Assistance and even though my credit card provides travel insurance I chose the Premium plan to supplement it, fortunately I did not have to submit a claim, but it is always good to have the peace of mind in case something happens. Flight delays, lost of baggage are not fun! having travel insurance will determine if you will sleep on a dirty airport floor or on a comfortable bed at a hotel. Always get travel insurance!
ZORANLLY L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had a wonderful trip looking forward to next year, you will be hearing from me for my coverage thank you so very very much.
Earl H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thankfully we did not need to file any claims!
All went well with our trip.
All went well with our trip.
Mitchel B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Fortunately we didnt have to file a claim so we have no experience with that process. The price seemed to be competitive when comparing with other companies. Communication was good as well.
GWENDOLYN S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
The ultimate test of an insurance policy is made when a claim is made. Since no claim was made it is not possible to evaluate the policy.
Paul L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Happily, we did not have any incidents for which filing a claim was necessary. We had a great experience a couple of years ago when we had a filing. But having the policy provided peace of mind and assurance that we would be protected if trouble arose. That peace was worth the price.
Milton A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
All good - but the online process was a bit cumbersome - could be more consumer friendly to fill out form - keep draft etc.
John G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for your 5 star review of the Generali Preferred plan.
"Travel Insurance Reviews" is your opportunity to read and post reviews on the insurance companies. When you return home from your trip, you receive a review request email. In that email you are asked to rate your policy and the claims process, if you had to file a claim.
However, there is another forum, ResellerRatings.com which is a site for rating InsureMyTrip.com. That email message to post your review follows the purchase of your policy.
Please call us at 800-487-4722, if you have any questions or concerns.May 28,2019
Generali Global Assistance
Standard
Plan administrators interpreted a diagnosis that occurred after purchase of plan, and prevented travel, as pre-existing. Subsequently , my claim was denied.. even after appeal. My travel companion's insurance company reviewers were able to understand the diagnosis was NOT pre-existing, and reimbursed her immediately, without question. VERY disappointed.
Suzanne P. would not
recommend this plan to a friend or relative.
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Carol
Thank you for your review.
After consulting the claims department, Generali has advised that the injury occurred within the 60 day look back period prior to your effective date of coverage but did not improve. As a result, there was a possible worsening of the condition that resulted in surgery at a later date.
Since your plan did not include a preexisting condition waiver, the denial of coverage is correct according to the terms and conditions of your policy:
"PRE-EXISTING CONDITION means a Sickness or Injury during the 60 day period immediately prior to your effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic
test, examination, or medical treatment; or (2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy."May 31,2019-
SuzanneB
Wrong. Diagnosis of a sprained ankle(correct or incorrect) does NOT equal torn tendon and need for restructuring of ones heel. My travel companions insurance company was able to differentiate.. and refund immediatelyMay 31,2019
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SuzanneB
Earlier version? It was purchased in FebruaryMay 31,2019
Generali Global Assistance
Standard
This was an easy insurance to set up and seemed to include all the necessities. I did not have a claim so I cannot relate that experience.
Elizabeth H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Did not need to use plan, thankfully. Glad to have it just in case.
Dona H. would
recommend this plan to a friend or relative.
Although we agree that the most accurate basis for evaluating a policy would include the claim process, you apparently found that this plan was fairly priced and did include the important items and events that most concerned you.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.