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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,931
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Obtaining the policy was very easy. I thankfully didn't need to file a claim, and since that's where the rubber meets the road, I can't evaluate the claims process. One thing I couldn't easily find was a policy where you could pick and choose the benefits. For example, my health insurance covers medical expenses outside of the country, and I didn't want to pay for additional coverage that I wouldn't need. But I didn't see policies that provided that option.
Lesley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 4 1/2 star review. In order to purchase Trip Cancellation and Trip Interruption coverage, you must purchase a Comprehensive plan which is a travel insurance plan that offers the most benefits of all plan types. Although you cannot delete the Medical coverage, we offer plans with Medical limits ranging from 10,000 USD to 500,000 USD per person.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Apr 02,2019
The trip included a
tour
Generali Global Assistance Standard
Fortunately we did not have to use the insurance for this wonderful trip. However, peace of mind was important in case we needed the coverage. We have previously had a trip planned where we had to use our trip insurance so we always buy it for big trips.
Linda B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We did not need to file a claim, but had peace of mind having this insurance.
George H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't have to use it so hard to rate anything other than "seems like good coverage."
Rachel D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Hard to review because I didn’t need to use it.
Gerald H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
helpful telephone customer service made purchasing this policy easy!! thanks... :)
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Easy and efficient. Felt very comfortable with the plan. Thanks
James C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Glad I found your website. It was easy to work and understand and gave me a choice of what I needed, not a one size fits all. I will use it again.
Joseph R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
The contract certificate was poorly written (as also pointed out by a attorney friend), requiring me to rely on Insure My Trip (IMT) staff to clarify what is covered and situations when those covered events are not covered. Please note that while staff at Insure My Trip believed the legal stipulations were clear (since the IMT staff repeats them everyday), the contract was confusing and poorly composed for the customer. Glad that my trip went well and that I did not have to file a claim.
Minhlinh N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We appreciate your comments.

    Generali Global Assistance, like all travel insurance plans, may be confusing. Although we are not lawyers, our licensed representatives can guide you through the plans' terms and conditions which should help you narrow down your choices. We also provide numerous prompts (blue hyperlinks within each quote) to guide you to additional details on each coverage.

    Our licensed representatives are happy to help you with any part of the insurance process. Should you have any questions in the future, please feel free to call us at 800-487-4722.
    Mar 29,2019
The trip included a
tour
Generali Global Assistance Standard
My luggage got lost on the way home but arrived 2 days later. I didn't file a claim but I had peace knowing if anything happened on the trip I'd be covered.
I'll be going to Norway and The Netherlands in July so will be buying coverage again.
Joy W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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