Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
Didn’t need to use the plan but still glad I had it just in case.
Wendy C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I got the insurance because I have parents in their 90's, so if something had happened to them while I was away I would have been able to come back without enduring so much financial loss. Since it was a conference, my work would have made me reimburse them for the trip if I was not able to attend and present at the conference. Fortunately I did not need to collect, as they were fine, but the peace of mind was well worth the cost of insurance.
Anne H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I have mixed feelings about policies such as this. Only purchased it for my wife’s peace of mind.
Colin G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
One of the people on our trip needed to leave early because of a death in the family. We submitted a claim and once we emailed the documents needed, a check was issued. Everything went very smoothly and the claim process was easy. I would highly recommend this policy.
Scott T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I had all good luck in my travels and fortunately didn't need to use any of the coverage/services.
Barbara H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I bought flight delay insurance, because when I purchased my ticket, our President had shut down the government, reopened it, and was threatening to shut it down again - this would have possibly, again, shut down the Air Controllers, TSA, and, thus, air flights. So, I wound up buying this. Didn't need it. But was happier having it. Found the service in 2016, when I insured a very expensive trip, and was reimbursed in full when my husband was diagnosed with ALS. It's worth the cost. Good company. Good service. Dependable. Lots of options.
Karen B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Website to file a claim did not work.
Joel N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for letting us know that you were unable to access the Generali Global Assistance website to file your claim. Since it appears from your review that your claim was settled, we trust that you contacted the Generali claims department by phone or email:
Monday-Friday: 6 a.m. - 6 p.m. PT
Phone: 800-541-3522
Fax: 877-300-8670
Email: [email protected]
We appreciate your 4 star review and look forward to working with you in the future.Mar 26,2019
Generali Global Assistance
Standard
The plan provided peace of mind for our trip. Being stuck in a foreign country during a personal emergency is something no one wants to experience. Especially without the resources needed to get home safely.
Lawrence M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Thankfully we did not need the services of this plan so I really can not rate it effectively. I felt the cost was appropriate. I will consider this plan for our trip next year. Thank you.
Jan M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately we didn’t need to file a claim.
The contract, the enrollment and follow up before the trip were all well done.
The contract, the enrollment and follow up before the trip were all well done.
Shelley M. would
recommend this plan to a friend or relative.
Please keep in mind that in order to be reimbursed under Trip Cancellation, Trip Interruption or Travel Delay under a comprehensive plan, it must be due to a covered reason or meet the definition of hazard as listed in your policy. None of the policies listed on our website including your Generali plan would reimburse you if your trip canceled, interrupted or delayed your trip due to a threatened governmental shutdown. Coverage would have only been available with Generali's Premium plan under the optional Cancel for Any Reason rider.
"TRIP CANCELLATION FOR ANY REASON BENEFIT
If you purchased this optional coverage, we will reimburse you for a percentage of the prepaid, forfeited, nonrefundable Payments for your Trip, if you and all other Insured traveling with you cancel the Trip for any reason, provided:
1. your payment for this coverage is received within 24 hours of the date your initial deposit for your Trip is received; and
2. you are not disabled from travel at the time you pay your premium; and
3. you have insured 100% of all arrangements booked through the travel supplier from whom you purchased this plan that are subject to cancellation penalties or restrictions; and
4. the Trip cost per person is no more than 10,000 USD, and the Trip cost per reservation is no more than 20,000 USD; and
5. you cancel your Trip 48 hours or more Prior to your Scheduled Departure Date.
Limitations Please be advised this benefit is not available unless all Insured under your coverage cancel the Trip."
Please feel free to call us at 888-733-6183 if you have any questions.